Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Approving a request outside of Service Manager / Request using external code?Is there anyway to approve a request using an external peice of code, therefore the user not having to go into Service Manager/Request Authorization to approve?
Single Library vs Multiple LibrariesCurrently we're in an environment that was set up with a single ISF Library. However, over the last 3 years in which we've been using this library, it has become quite bloated and oversized for a .js file.We are l...
Service Preview in Catalog DeployerHi - the ability to see the entire service in Catalog Deployer is awesome - it gives all the details of the service and we do have the ability to print. Will there ever be a report created that would list the same ...
How do we remove line "Significant costs have been incurred in the delivery of one or more....".The message at the bottom of newScale's Requisition Status causes some confusion: "Significant costs have been incurred in the delivery of one or more.......
How do I send the date and time captured on the service form to the customer and not how it renders in GMT when sent in the email templateSolution: Copy the service form field into a hidden field. Reference the hidden field in the email template and...
We have an online shop in our company with shopping basket functionality that's running on a burning platform. They're asking if we can build a similar catalogue in newScale.The way the online shop works right now is similar to many online shops: The...
Has anyone customized the Consumer Services portlet?RequestCenter 2006.0.7 (1961)Has anyone customized the main Consumer Services page? We are trying to make the services customer friendly and have been hitting limitations on the categories and desc...
We currently have a service that has date/time settings we pick up and pass into email and Remedy. This is 4 hours ahead of the entered time. The request is correct but in the outbound it is 4 hours ahead. Where do we go to correct this?
Service Group SecurityWe recently went production with RequestCenter 2007.1.2. During implementation all service designers had access to all service groups. We would now like to limit the access of service designers to specific service groups. Has an...
Custom Header/Footer examples Does anyone have an example of a custom header and/or footer they are using in RequestCenter which has a hyperlink ? We would like to have a "Getting Started with the Service Catalog" on the right hand side of the MySer...
URS 1bIn our Test environment we have a few users who are experiencing this error at logon. We utilize SSO and when we by pass the SSO they login fine. In PROD they have no issues entering via SSO. Any ideas on what would cause this?
Original post by Chad Menke.I'm having some trouble getting an inbound HTTP Servicelink adaptor to work. I wasn't involved in the install or configuration of the server. How can I find the correct <rc_host>:<rc_port>/IntegrationServer/ishttpliste...
