07-07-2014 03:21 PM - edited 03-16-2019 11:20 PM
Hi,
I have installed CUCM 10.0 and right now I am trying to install CUCM subscriber but I getting some error how it is shown in attached file.
I have confirmed all of these but the issue persists, How can I solve it?
Thanks in advance.
Solved! Go to Solution.
07-08-2014 06:53 AM
07-07-2014 04:24 PM
Are both servers in the same LAN?
Can you post the output of what the error tells you to check??
07-07-2014 07:02 PM
Hi Jaime,
yes both servers are in the same LAN. Error message says:
-verify network connectivity to pub and sub
-add sub´s hostname in CUCM pub
-check ntp in pub
I have checked all of these. Tests have been successful but so far I have not could finish the installation process.
07-07-2014 07:40 PM
I'd check the following:
1. NTP sync status on the pub node. Specifically take note of the stratum level.
2. Add forward and reverse DNS records for Pub and Sub nodes
3. Make sure you added Sub as server object (in CCMAdmin). Double check IP address or hostname (whichever applies to your design)
HTH
-Bill (@ucguerrilla)
Please remember to rate helpful responses and identify
07-07-2014 08:26 PM
Hi Juan,
the attached snapshot points to ntp issue.
Can u post the output of utils ntp status from Publisher ?
regds,
aman
07-07-2014 08:36 PM
Hi Juan,
there is also a bug related to NTP
CSCuj81503 : Subscriber Installation halts because of NTP Issue.
Symptom:
Symptoms:Subscriber Installation halts at NTP Server on First Node is inaccessible information.
Conditions:
Description:Subscriber Installation halts because of NTP Issue.
Symptoms:Subscriber Installation halts at NTP Server on First Node is inaccessible information.
regds,
aman
07-08-2014 06:53 AM
Hi Juan,
output shows NTP is unsynchronised.
regds,
aman
07-16-2014 12:00 PM
Hi Aman,
Thanks for your helping. I had to configure NTP on router because AD-NTP did not work to CUCM sub and UC sub.
07-08-2014 06:37 AM
Hi Aman,
this is output to NTP on pub:
admin:utils ntp status
ntpd (pid 3885) is running...
remote refid st t when poll reach delay offset jitter
==============================================================================
10.100.0.3 10.100.0.2 2 u 56 64 377 3.685 1187.75 6.438
unsynchronised
time server re-starting
polling server every 64 s
Current time in UTC is : Tue Jul 8 13:26:53 UTC 2014
Current time in America/Bogota is : Tue Jul 8 08:26:53 COT 2014
07-08-2014 06:38 AM
Hi William,
I checked all of these and are ok.
07-07-2014 07:56 PM
Have you added the subscriber in Publisher (system ->server) before installing subscriber ?
Suresh
07-08-2014 08:57 AM
I actually meant screenshots of each thing it told you to verify, but the problem is indeed, the NTP, which you said you had verified.
It clearly says it's unsynchronised in the output.
01-10-2021 01:41 AM
Hellow,
I habe exactly the same problem.
Would you please tell me how can I synchronize my NTP on the CLI ?
Best Regards
Anahita
01-10-2021 03:54 AM
Check this document on how troubleshoot NTP in CUCM. https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/118718-technote-cucm-00.html
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide