03-26-2015 06:32 AM - edited 03-18-2019 11:28 AM
Hi all,
We have CUCM 10.5 with Prime License manager coresident, but I can´t logging to Prime License Manager.
When I put the user and password and press button start session, the system try to enter, but never finish.
Please your help
regards,
Guillermo
03-26-2015 08:15 PM
Hi,
Was this working earlier ?
could be issue due to this recent bug
regds,
aman
03-28-2015 12:35 AM
Hi,
Is it you upgraded the CUCM ?
Please refer the below link
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/cli_ref/10_5_2/CUCM_BK_CA8D6D40_00_cucm-cli-reference-guide-1052.pdf
Run the command to check the user, license management list users
my case : I recently upgraded the CUCM from 6 to 10 and i was unable to login in to PLM, stating invalid username or password.
When i check with command to just make sure the actual username it was "CCMAdministrator", however i was able to login in to cucm page via username "ccmadministrator"
I see your case might mot be same,however information provided by you is not very much too.
Regards,
Raaj
07-26-2016 03:05 PM
Hi Raaj,
I have the same issue ,Can you help me with the solutions
Regards,
Nishad KI
07-27-2016 10:55 PM
Hi Nishad,
Did you performed any migration of the CUCM and then you facing the issue.
If its like that then you make sure your NTP is in compliance and you have to change the password for the PLM via CLI from OS access.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/plm/10_0_1/userguide/CPLM_BK_U7066CD8_00_user-guide-rel-10-0-1/CPLM_BK_U7066CD8_00_user-guide-rel-10-0-1_appendix_0111.html
Please provide more details and exact behavior you are facing ?
Regards,
Raaj
08-01-2016 02:43 PM
Thanks Raaj ...
I reset the password of the PLM from the OS admin
Now i am able to login to the PLM ,
Now if the CCM admin password if i reset,The new password will reflect to PLM user also ?
07-28-2016 07:43 PM
This may sound ridiculous but what browser are you using. I know its very browser strict because i tried using Safari once i experienced similar problem.
06-10-2019 06:54 AM
This is exactly what resolved my issue. I was using Firefox and kept getting the Invalid username error. But when I tried the IE and Chrome, it worked like it never was an issue. Thanks for your help
03-03-2017 07:12 AM
I ran into this similar problem but with standalone Prime License Manager. After entered id and password, it just kept clocking for all day long. Restarting service below resolved my login problem.
"utils service restart Cisco Prime LM Admin"
DP
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