Urgent! Unity express in Internal service Module

[Mohammed Al-odhari]

Dear all,

am using cme 8.6 in 2921 with internal Service Module (ISM) and couldn`t install the unity express 8.6.1 inside it

using filezella program.

am trying to install -   cue-vm-full-k9.SPA.sme.8.6.1.prt1, (size: 138.68 MB). am facing the below error when i type

service-module ism 0/0 install url ftp://cisco:cisco@192.168.1.1/tftpserver/cue-vm-full-k9.SPA.sme.8.6.1.prt1

%Error: Couldn't open ftp://*****:*****@192.168.1.1/CISCO/tftpserver/cue-vm-full-k9.SPA.sme.8.6.1.prt1.install.sre

My pc is 192.168.1.1 connecting to gig0/2(192.168.1.2)

Here is also some info:

interface ISM0/0

ip address 192.168.200.1 255.255.255.248

service-module fail-open

service-module ip address 192.168.200.2 255.255.255.248

service-module ip default-gateway 192.168.200.1

VoiceGW#service-module isM 0/0 status

Service Module is Cisco ISM0/0

Service Module supports session via TTY line 131

Service Module is waiting for registration message

Service Module heartbeat-reset is enabled

Service Module is in fail open

Service Module status is not available

Module resource information:

  CPU Frequency: 1068 MHz

  Memory Size: 493 MB

  Disk 0 Size: 4110 MB

No install/uninstall in progress

Can someone please help to solve my issue as i change the directory too of the cue file....

thanks

[Terry Cheema]

Can you ping cue from your pc? Do you have a static route for CUE ..?

If not add :
Ip route 192.168.200.2 255.255.255.255 ism0/0

Sent from Cisco Technical Support iPhone App

[Mohammed Al-odhari]

Dear Terry,

thanks for your replay,

already done in the router but the same issue is still there. only I didn`t type it in my previous post.

regards,

[Mohammed Al-odhari]

In addition to the previous info i can do ping from my pc(192.168.1.1) to the ISM 0/0(192.168.200.1) and vice versa, but i can`t ping the service module(192.168.200.2) from my pc neither from the router itself.

thanks

[Bryant Seppelt]

Yes, the service-module ip address is pingable. But it won't ping if the interface of the service-module ip default-gateway isn't connected to a routing network, and instead connected to a pc in your case. For some reason it causes the packets to go to a routing black hole.

Stores_Router#show run | s interface SM1/0

interface SM1/0
 ip unnumbered GigabitEthernet0/0
 service-module ip address 10.121.44.200 255.255.254.0
 !Application: CUE Running on SM
 service-module ip default-gateway 10.121.44.192

Stores_Router#

Stores_Router#ping 10.121.44.200
Type escape sequence to abort.
Sending 5, 100-byte ICMP Echos to 10.121.44.200, timeout is 2 seconds:
!!!!!
Success rate is 100 percent (5/5), round-trip min/avg/max = 1/1/1 ms
Stores_Router#

[paolo bevilacqua]

Use FTP server, not TFTP..

[Mohammed Al-odhari]

Dear Paolo,

am using FTP filezella program, of course am not using the tftp .

In addition to the previous info i can do ping from my pc(192.168.1.1) to the ISM 0/0(192.168.200.1) and vice versa, but i can`t ping the service module(192.168.200.2) from my pc neither from the router itself.

can you help as i realy got fed up .............

thanks for your post.

[paolo bevilacqua]

You are also using the wrong command.

You install .pkg files, not .prt1 file.

[Mohammed Al-odhari]

Hi Paolo,

I have downloaded the previous prt1 file and also a zip file (153 MB) which contain the following:

cue-installer.SPA.sme.8.6.1                             (10MB)

cue-vm-full-k9.SPA.sme.8.6.1.prt1                     (142MB)

cue-vm-installer-k9.SPA.sme.8.6.1.prt1             (140Kb)

cue-vm-k9.SPA.sme.8.6.1.key                          (1KB)

cue-vm-k9.SPA.sme.8.6.1.pkg                          (171KB)

cue-vm-k9.SPA.sme.8.6.1.pkg.install.sre           (38KB)

cue-vm-k9.SPA.sme.8.6.1.pkg.install.sre.header (1KB)

cue-vm-langpack.sme.8.6.1.pkg                         (3MB)

which file i must install and what is its minimum size? Is my error issue relates to the type of the file???

thanks again for cooperating.

[paolo bevilacqua]

The pkg as mentioned before. You also need at least one language file.

[Mohammed Al-odhari]

Ok,

I tried to install the cue-vm-langpack.sme.8.6.1.pkg   (3MB) and the Language file cue-vm-en_US-langpack.sme.8.6.1.prt1 (30 MB),,,,,,,,, but still the same error:

%Error: Couldn't open ftp://*****:*****@192.168.1.1/CISCO/tftpserver/cue-vm-langpack.sme.8.6.1.pkg

How i can solve this issue, I gave up.

thanks Paolo.

[paolo bevilacqua]

Check if FTP server gets any connection attempt.

If it doesn't, reconfigure CUE interface to be in same subnet as router.

[Mohammed Al-odhari]

Dear Paolo,

here what I did.

I check the conncection with ftp by copying a test file from my pc (Act as ftp server) to the router flash and it works successfuly, but to the ISM it doesn`t.

I change the configuration of the ism 0/0

interface ISM0/0

ip unnumbered GigabitEthernet0/2

service-module fail-open

service-module ip address 192.168.1.10 255.255.255.0

service-module ip default-gateway 192.168.1.2

hold-queue 60 out

interface GigabitEthernet0/2

ip address 192.168.1.2 255.255.255.0

duplex auto

speed auto

hold-queue 60 out

ip route 192.168.1.10 255.255.255.255 ISM0/0

Still i can`t ping 192.168.1.10, is it a pingable or not??????????????

THEN

VoiceGW#  service-module ism 0/0 install url ftp://admin:admin@192.168.1.1/E:/CISCO/tftpserver/cue-vm-langpack.sme.8.6.1.pkg

Proceed with installation? [no]: yes

%Error: Couldn't open ftp://*****:*****@192.168.1.1/E:/CISCO/tftpserver/cue-vm-langpack.sme.8.6.1.pkg.install.sre

Execution of script cue-vm-langpack.sme.8.6.1.pkg.install.sre failed, installation aborted

VoiceGW#

How this can be solved??????????????/

thanks again

[Andrei Fokin]

Mohammed, may be my similar configuration help you. I have 2911 with UMG Service Module:

interface GigabitEthernet0/0

description To_LAN

ip address 10.0.3.23 255.255.255.0

duplex auto

speed auto

!

interface SM1/0

ip unnumbered GigabitEthernet0/0

service-module ip address 10.0.3.24 255.255.255.0

!Application: Cisco UMG running on SM

service-module ip default-gateway 10.0.3.251

ip route 10.0.3.24 255.255.255.255 SM1/0

[Mohammed Al-odhari]

Thanks Andrei,

I did as you told me but it doesn`t work,,,, see my above post.

Any another solutions.....???

thanks