When external caller calls on Cisco Phone then instead of ringing; the call directly goes to Voicemail

[VikramRomana6443]

Dear Cisco Community,

I have a Cisco 7962 Phone. This phone presently has two extensions associated with it. On one extension, when External Caller calls then call directly goes to the Voicemail instead of the Phone ringing. But when a Internal Caller Calls using a Cisco phone then it works fine.

However, the calls from External Callers on the second extension on the same phone are working fine.

Kindly advise how to trouble this issue at the earliest.

Regards,

Vik.

[Brandon Buffin]

In CUCM admin check the call forward internal/external settings. CUCM > Device > Phone > find phone > click DN > Call Forward and Call Pickup Settings.

Brandon

[VikramRomana6443]

Dear Brandon,

I have checked the related setting but all the settings are correct and i am tallyed them with other related DN numbers on which on it is working fine.

Regards,

Vik.

[VikramRomana6443]

Dear Brandon,

I have checked the related setting but all the settings are correct and i am tallyed them with other related DN numbers on which on it is working fine.

Regards,

Vik.

[Vaijanath Sonvane]

Hi,

Can you check if there is same DN in different partition matching with higher priority? You can check it under Call Routing >> Route Plan Report

[VikramRomana6443]

I could not find anything there as it exists just under one Partition.

[Vaijanath Sonvane]

Here is another similar issue. Have you checked this:

https://community.cisco.com/t5/unified-communications/external-calls-go-right-to-voicemail/td-p/1736017

[VikramRomana6443]

Dear Vaijanath,

The Partition is configured correctly on this DN.

Also i checked the configuration of this DN with another DN on which the external calls are being received perfectly fine.

[piyush aghera]

As a test, give non-working DN to some other phone (hard and soft) and check if you can reproduce the issue or it gets solved.

[HARIS_HUSSAIN]

1) Try the Dialled Number ANalyser and Paste the Output Here.

Follow below link for same for DNA Details

https://www.youtube.com/watch?v=0eYO90kC7F0
*** Please rate helpful post; Mark "Accept as a Solution" if applicable

Thanks,
Haris