IP Telephony and Phones

Hi All im running into a strange issue. Its a new fresh deployment of CUCM, with CUC the trunk is configured between the two systems and it appears to be routing. The user is set up with a desk phone and an extension can call that and it all works. T...

if a call received to pilot number it will play prompt at unity connection . if the caller accept option to ring at reception it ring there and if no answer it should forward to mobile number. what happens is that it get forwarded and call get receiv...

Hello , We are experiencing an issue with our Cisco IP Phone 7811 devices, where the phones are randomly initiating a line  without any user interaction. The events occur while no one is near the device, and the handset remains on the cradle. my CUCM...

Hiya.I bought an 8841 IP Phone from ebay recently, and went through a cisco partner to get the MPP Conversion Licence. When applying the licence using the Cisco Cloud upgrade tool, the phone rebooted and bricked itself. All it does now is boot loop a...

Is there a simple way to see call metrics?I need to search by number/deviceI need to be able to see how many calls that phone and or vtc/codec, did for the month and sort those calls by date and time.I can see the call log in CDR but I have to click ...

We have CUCM 12.5 SR7 and Cisco Attendant Console Advanced version 12.0.5As we have now moved on to a new console solution (keeping the rest of the CUCM stack), I am looking for guides / recommendations / best practices to decommissioning the CUACA s...

We're currently testing out a new model of phone (9861) to allow for Wifi connectivity instead of wired due to some of our locations horrible wiring setup. Our current setup for remote locations is to use MRA for the phones, and that is working using...

I have an Algo 8180 and a Cisco 8865, CUCM 14.5, Line group issueFor an incoming call I want the phone to ring about 2 times then both the speaker and the phone to ring until answered with audio only through the phone. While on the phone I want all o...

Hello,Out of my 1,600 devices I have one dept that when I call 911 it calls out to a call center for 911 in Colorado? but the rest of my phones calls our local 911 dispatch office? I have checked the devices they are set up correctly as the working p...

Does the 3PCC/MPP firmware (after factory reset) fallback from tftp to http after trying and failing a few times?I discovered this to be true in my lab, but now on a customer site it just sits there asking to "Enter activation code" after I factory r...

Hi I want to update the firmware on my CP-8851but it doesn´t work as described in the different guides.acctually my main objective was to connect my CP-8851 through placetel, but as this didnt wanted to work so I asumed the former owner erased everyt...

We have CUCM 14. Phone A (ext: 1000)Phone B (ext: 2000) – this user has configured a no-answer forward to their mobile number. When Phone A calls Phone B and Phone B doesn’t answer, the call is forwarded to the mobile phone. However, Phone A sees the...