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CSPC 2.8.1.4 Upload Failed - Internal Server Error

wambari
Beginner
Beginner

Setting up new installation and getting the following Error on upload:

 

"Internal Server Error"

 

Have generated the Certificate a number of times and checked firewall rules to permit all Cisco IPs required for upload of data.

 

Could this be a bug as I have never had a challenge with CSPC before.

 

Your help troubleshooting this appreciated.

 

Regards,

 

Ernest.

 

 

1 Accepted Solution

Accepted Solutions

Ended up doing a complete re-install and skipped the update option to latest version.

 

Was able to upload successfully.

 

Thanks for the support.

 

W.

View solution in original post

7 Replies 7

jumin
Cisco Employee
Cisco Employee

Hey wambari,

 

Are you receiving this error with the first upload from the CSPC?  Please provide the results of 

ping tools.cisco.com

telnet tools.cisco.com 443

wget https://72.163.7.113/HeadEndWebAppServlet/ --no-check-certificate

openssl s_client -connect concsoweb-prd.cisco.com:443

 

Thanks,
Justin

Hi Justin,

 

Yes,this is a first attempt at upload after fresh installation.

 

Have sent you the outputs via Direct Message.

 

Your support appreciated.

 

Regards,

 

Wambari

jumin
Cisco Employee
Cisco Employee

Hey wambari,

 

I didn't seem to receive a message.  Please try once more via hovering over my username and selecting 'Send Message'.

 

Thanks,
Justin

Justin,

 

Re-sent.

 

Thanks,

 

W.

adias
Cisco Employee
Cisco Employee

Please under your the banner Menu of the application --> help--> about--> please send us the screenshot of the server details..

 

 

details.JPG

 

Server Properties_2.jpg

Ended up doing a complete re-install and skipped the update option to latest version.

 

Was able to upload successfully.

 

Thanks for the support.

 

W.

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