Smart Net Total Care Portal and Collector Discussions

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Hello, First of all, greetings to all.The problem I have is the following: the CSPC performs the Upload perfectly, but when reviewing the inventory in the portal (SNTC), it shows me the equipment but the "Serial Number" column appears blank for all t...

I cannot delete an old entitlement from the portal.  CSP0009020224 has been decommisioned for a while.  I have updated our CSPC to the latest version but I am still receiving this error.  I'm thinking it is due to this old entitlement.  Has anyone el...

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eklaczko by Level 1
  • 651 Views
  • 3 replies
  • 0 Helpful votes

Hey everyone, I have a strange issue where a customer, when trying to access the SNTC Portal, is being given the Cisco SmartAdvisor portal? I'm unsure of what this means, but we cannot access the SNTC Portal on this customer's account despite having ...

IssuesSmartAdvisor.png
Lmarquez by Level 1
  • 736 Views
  • 3 replies
  • 0 Helpful votes