CSPC 2.8.1.4 Upload Failed - Internal Server Error

[wambari]

Setting up new installation and getting the following Error on upload:

"Internal Server Error"

Have generated the Certificate a number of times and checked firewall rules to permit all Cisco IPs required for upload of data.

Could this be a bug as I have never had a challenge with CSPC before.

Your help troubleshooting this appreciated.

Regards,

Ernest.

[jumin]

Hey wambari,

Are you receiving this error with the first upload from the CSPC?  Please provide the results of 

ping tools.cisco.com

telnet tools.cisco.com 443

wget https://72.163.7.113/HeadEndWebAppServlet/ --no-check-certificate

openssl s_client -connect concsoweb-prd.cisco.com:443

Thanks,
Justin

[wambari]

Hi Justin,

Yes,this is a first attempt at upload after fresh installation.

Have sent you the outputs via Direct Message.

Your support appreciated.

Regards,

Wambari

[jumin]

Hey wambari,

I didn't seem to receive a message.  Please try once more via hovering over my username and selecting 'Send Message'.

Thanks,
Justin

[wambari]

Justin,

Re-sent.

Thanks,

W.

[adias]

Please under your the banner Menu of the application --> help--> about--> please send us the screenshot of the server details..

[wambari]

[wambari · Accepted solution]

Ended up doing a complete re-install and skipped the update option to latest version.

Was able to upload successfully.

Thanks for the support.

W.