Greetings, Can I know the difference between SNT and SSSNT in Cisco Support? Also, when I select SSSNT for 9k series Switches there a services added by default for DNA (CON-SSTCM). I need your support to clarify these points. Thanks in advance.
Forum Posts
Hello all. I have a problem on the SNTC portal where no information appears on the portal, for example when accessing the smart net total care guides Library > All collectors there is no information. Another case was a successful upload to the collec...
Resolved! Cisco CSPC Collector
Hello Community I have built a new Cisco smart collector and the new one is working just fine - no issues here. Issue: I'm looking to remove an old collected inventory (on the CSPC portal) that was associated with a failed CSPC collector. This inven...
Hi cisco,good dayiam trying to access cisco software reserach api to check the recommened and suggested releasehttps://apix.cisco.com/software/suggestion/v2/suggestions/software/productIds/C9200-24P?pageIndex=1i created application using service and ...
Hi all, i need to know how to identify the delegate account of an account, and which link this delegate must access to view the STC portal and how to grant other users access to the portal.
How can I identify the delegate account user, which access link should this user with the delegate account profile access to view the SNTC portal, and how can access be granted to other users on the portal? Another question would be what can be done ...
Resolved! CSPC GUI SW Version Out of Sync
We have manually upgraded CSPCs from (2.10.0.1 and 2.10.0.4) to 2.10.0.7 successfully. But when login to GUI it prompts with "Collector Version Upgrade ... There is a new version of CSPC 2.10.0.6 available ..." We tested with "systemctl restart admi...
One of our management station IPs has been blocked by our CSPC installation for 10 days now. The user which initiated the block was a remote TACACS user, specifically myself. I've been managing the installation using the same user account from anot...
Resolved! CBRAdmin access issue
Hi team, Our customer assigned CBRAdmin access for my company to his Smart Net Total Care Portal three days ago but I still not able to access his SNTC Portal, is not showing on our SNTC list of customers. I need some help with this issue, please. Ki...
My access to SNTC was approved on 12/19/23, but I still get redirected to a page that says "You do not currently have access to Smart Services Connection. You must be entitled to at least one Smart Services contract to request access." when I try to ...
My client has 3 branches, and run by different managers.We need to install the collector, but we are having difficulty accessing SNTC to download the certificate. That said, I would like to know if it is possible to access a collector that is operati...
Hi Experts, One of my customers has recently configured collector in the network. We added ~ 200 devices in network inventory during initial discovery and information was correctly uploaded and visible on SNTC portal. Then we extended IP range in d...
We are facing issue with SNTC server (Smart Collector tool) , Kindly check and do the needful to resolve this issue. 1. Unable to add more than 499 devices in SNTC server. 2. Not able to generate report on smart net portal. 3. Restrict the SNTC GUI a...
Hi Team,I have recently been given Administrator access to SNTC for my company.When I login in to SNTC portal at services.cisco.com. I am taken to a page which quotes "You do not currently have access to Smart Services Connection. You must be entitle...
Dear all, yesterday at this time (appr. 24 hours before) I was added to the roles API Console User and SNTCDeveloper, but unfortunately until now I cannot find the APIs in the list, when I wanted to register a new application. The contract, which I w...
