Cisco SDL writing on behalf of customer who is trying to import SNTC device covered data into CSPC. Can anyone advise how this can be done?
Forum Posts
Resolved! CSPC Collector Deployment in Cloud
What are the options for deploying the CSPC collector in cloud? Is AVS supported?I will appreciate any guidance on this. Thank you,
Hello,I am getting this error when trying to register in the Smart Net Total Care portal:Your user profile does not have complete address. Please update your Cisco Account Profile with the complete address.Cisco.com support team (web-help@cisco.com) ...
Resolved! SNTC portal registration issue
I have a customer getting the "oops something went wrong" error after entering the contract and serial information while attempting to register. Hoping that you can manually register him. Will provide details in PM
How can I identify the delegated admin for a company?
Good morning,I am using Firefox and trying to add notifications to the portal and it is failing with the message "Unable to save. Please try again later." I originally had two test Distribution Lists (administrative and operative) in there but they w...
Resolved! ECMUS vs ECMU
Hi guys,Just curious, what is the difference between the below two SKUs?CON-ECMUS-SFFMCK9VCON-ECMU-SFFMCK9VI understand that ECMUS is Solution Support SWSS and ECMU is SWSS but what does the Solution Support add that isn't included in the SWSS.Thank ...
Starting March 9th, Cisco is introducing an update to the Return Materials Authorization (RMA) creation process to improve your experience with Advance Hardware Replacement Services. Premium 2- and 4-hours Hardware Replacement Services Cisco's RMA c...
SNTC report only showing chassis but not modules and other details
Resolved! Generate a CSPC Registration Certificate
Hi, when I login to Smart Net Total Care I'm just getting a blank screen as below. Can anyone help me resolve this please?
I'm trying to look at the Affected Devices under the following Alerts categories.All Field Notices - All Hardware Alerts - All Software Alerts - All Security Advisories (PSIRT)Every time I click into the affected Devices I get an "Information Server ...
Hello, I was sent here after trying other support routes. I have a customer who is receiving unwanted emails to multiple users about setting up their SNTC Portal, but their Portal is already functional. It is becoming very frustrating for this custo...
Hello,My organization currently does not have a Delegated Admin and as a Customer Admin I cannot add more users to the SNTC Portal dashboard. I don't have access to the Cisco Services Access Management Tool. Please advise.
Hi Team, Could you please resolve my access issue as i am unable to login to sntc portal. RegardsAnil
Hi team, Inside sales rep here with a client who purchased a SmartNet contract and is unable to upload his inventory into the SNTC portal at services.cisco.com. Uploading his .csv file apparently gives him a bunch of errors. Level 1 tech support has ...
