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325 PostsActivity in Webex Community
WxCC Survey : automate extraction of survey results
Hi, After customer has perform IVR survey, supervisor will login control hub to download the survey results. How can I automate the extraction of survey results to an external host for processing? Regards James
Call Queue and Weighted Routing
I am in the process of setting up a new call queue and the user would like a priority-based route type using the Weighted method. We've usually done simultaneous, so this is new for us. I don't see anything in the documentation for how the weighting ...
Can't register Poly phone, shows Cisco 7811 I don't have?
Hello everyone, thank you in advance for your support. So I recently had al new phones set up by Comcast and when I ordered this new service I made it a point to make sure they have soft phones I can use with my computer and also a must that I can t...
Webex Webinar Registration Page Background
Hello, I am setting up a Webex Webinar and I am trying to add a custom background image. It says the recommended size is less than 1024 pixels wide by 769 pixels high, but I can't find a recommended size. I have tried a few different image sizes and ...
Missing 'alerting' webhooks for concurrent calls in a SimultaneousCall
I have a follow-up question regarding my setup and a specific issue with concurrent calls.My Current Setup:Representative Account: Instead of monitoring all agents, I have registered a webhook (resource: telephony_calls, event: created, filter: state...
Free Webex – “Join from browser” option missing even for host
Hi Webex Community,I’m using a Free Webex account and I am the meeting host. When opening my meeting link, Webex only shows the option to download or open the desktop app. There is no “Join from browser” / Webex Web App option visible.I have confirme...
Resolved! roomkit audio issues
We have many roomkits in classrooms this one room has been kind of stumping us despite not being much different than other rooms as far as size. They had issues with remote people hearing them, added a second mic still same thing, added another no ch...
Cisco 840 Corporate Directory issue
Corporate Directory not working in Cisco Wireless 840 (Webex Calling). Message is "Unable to connect to the Server". Does anyone have the same problem?
SSO with Manual Users on Webex CH
We have a Webex Control Hub with manually created users, and we want to enable SSO and Duo to authenticate users when signing in to the Webex app or Control Hub. We also have an on-prem Exchange Active Directory. Is it mandatory to integrate Webex Co...
How to Pre-filled Customized Question Field
We are creating a webinar and require users to sign up by registering. We send the registration form link in an email to our customers. We have customer data, such as their customer id, in our email platform, so we would like to pass that data into ...
Resolved! Webex Calling on Prem Self Signed Certs
I am trying to setup Webex calling using my on prem cluster. We have not done this at my organization before and this is just a proof of concept at this point. Currently we are using CUCM self signed certificates and I was wondering if there is a w...
incoming phone calls from clients - seeing phone number
Hi all, in my team we use Webex for incoming phone calls from clients. The call comes in and the number is showing on the small pop up but is not selectable sadly - we need to manually input it into our client database to know who is calling. Is ther...
Request: Be able to at a team in webex
HelloI would like to suggest adding a feature where users can mention an entire team using the at symbol, similar to how Slack works. This would greatly improve the user experience for teams who need to quickly address or notify specific groups of pe...
How To Download Webex Video's Recordings From The Link?
As main host I have recorded meetings and webinars on my webex app and it seems that the ones which defaulted to be saved to the app "cloud" are now only accessible via links - Is there any way from the app cloud/link, to download this video's record...
Cannot read properties of undefined (reading 'internal') Webex 3.10.0
Hello,I am struggling to join a meeting using the Webex SDK after it has been bundled using webpack. I followed a similar example to https://github.com/CiscoDevNet/webex-meeting-types-samples with the package.json and webpack config file but I encoun...
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