Webex Community

touch 10 issues an error

we replaced the codec after connecting Touch 10 (tablet) it gives the error below, what should I do, who has encountered, what can I do?          

Disable gif in Webinar chat?

I see in Control Hub under messaging Disable the GIPHY integration to remove the GIF option from the Webex app for your users. Users can still share GIF file types - Is there a way to completely disable gif for chat?? HELP! 

New Blog: Revamping the iOS Kitchen Sink UI

Unlock the full potential of app development with the updated Webex iOS Kitchen Sink app, now powered by SwiftUI! Our latest blog unveils the sleek, responsive interface and modular design that's setting a new standard in the tech world.

Webex UI does not open at start anymore only from Taskbar (W10)

Hello,we have an issue, that WebEx UI is not opening anymore when we start the application. It opens in the background. Clicking on the App icon over and over again does not result in the UI showing. You can open the UI via the icon on the taskbar in...

Webex not receiving calls - just shows missed call.

We have a phone with Webex (Samung XCover 7) set up with Telstra TIPT. It isn't receiving calls. It can make calls, but if you ring that phone, the caller will hear it ring but webex itself isn't ringing. When the call hangs up, webex will receive th...

Exporting all my data to an ODS

Hello,I would like to automatically extract, for example every 15 or 30 minutes, the full details of my interactions, the activity of my agents, and also all configuration changes in my Webex Contact Center environment.These data should then be fed i...

Can I record video, then record voice separately?

I'm trying to record a training of my software. I want to first record the actions of me clicking around, and then I want to go back over it and record my voice explaining what I'm doing.  Is there a way to do that with Webex recording?  If not, does...

Unnamed Queue being forwarded to Spanish Chat Instead of English

We use Cisco Finesse Chat with Jabber at work. There is an unnamed queue that is being routed to Spanish Chat, when it should be routed to English chat as all the calls are in English. It makes it confusing for our bilingual agents since the they are...

Urgent question regarding losing chat history in Webex

I have a question. If an account is deactivated but still present in AD (Active Directory), and then a new account is created with the same email address, does this permanently break the link to the original Webex identity? And is it correct that Cis...

Disable Autocomplete on Webex App

I am having so many issues with this app currently. I use it when I step away from my desk, so when I need to reply and thank someone. I don’t need to thank this one coworker every single time. But this is my biggest issue currently…I literally canno...

Native AI Chatbot using contents from WebEx chat room(s)

There are numerous rooms with conversations going back to years.We have several rooms where lots of specific subject matter knowledge have been shared in form of announcements, Q&A, debates, workarounds, clarifications, discussions, drill-downs..etc....

500 Error generating SCIM Public Service App token

Hi everyone, do you have an idea of how to fix this? I'm trying to generate a token to set up SCIM and get this error everytime:Status: 500 Status Text: Internal Server Error URL: https://oauth-helper-a.wbx2.com/helperservice/v1/actions/getTokenByAut...

Urgent question regarding losing chat history in Webex

If an account is deactivated but still present in AD (Active Directory), and then a new account is created with the same email address, does this permanently break the link to the original Webex identity? And is it correct that Cisco cannot recover t...

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