TelePresence and Video Infrastructure

Resolved! SX10 Encrypted cannot connect to other SX10 encrypted internall

Hello All, I have 2 SX10s and cannot figure out how the encryption works for these. They are both registered to our VCS-C, and cannot connect with one another. Both systems have Encryption turned on and not to "Best Effort". I am thinking that this ...

TMS with Conductor CUCM and VCS

We are in the process of replacing our existing Polycom Video bridge/Scheduler with Cisco Telepresense. We have some SX endpoints registered with CUCM as well as Polycom HDX units registered with VCS. Both endpoints can call into rendezvous meeting...

Resolved! TPC reporting no resources available on bridge

Hi All, I'm having some strange behavior... My bridge is a MCU 5320, licensed for 7 Full HD ports (14 HD, 28 SD, etc) version 4.5. I am running TPC XC4.0 with no release key. We only have one bridge right now, so no big reason to have more bridges in...

Resolved! Call between two Sx10s

Hi Gents, I am trying to get two SX10 in two different locations over MPLS.... Both devices are registered with CUCM, can make and receive audio call from any phone in the cluster; However, i can get the device to call each other(Video call). With ...

SX20 Camera won't focus

Hi, I suspect the camera is failing on my SX20. It will not auto focus anymore. It stay blurry all the time. I performed a factory reset but that didn't help. I also changed the focus mode back and forth hoping the toggle would wake up the auto focu...

Resolved! Connecting MX300 to CUCM

I am having a challenge connecting the MX300 to my CUCM internally. i have reset everything to enable it to work but seems its not helping, i have uploaded the CA certificate and all the network information but it keeps saying that "Provisioning Erro...

Persistent Template Tab not showing up

Hello, I am using TMS version 15.1.0 and the persistent template tab is no longer showing up under settings when I am clicked on a device. Could this by any chance be due to the level of access I am granted? I need to change the sip address but am n...

Resolved! SX20 multisite - Losing my mind?

I'm not sure if I'm having a total memory loss or what, but didn't the SX20 w/multisite support a total of 4 video sites (1+3) and 1 audio-only site? Via CLI I confirmed that my SX20 can only do a max of 3 calls (SystemUnit State MaxNumberOfActiveCal...

Route outgoing calls for a group of users to specific E1 channel/number

hi all, We have subscribed to an E1 link, as i understand we have 30 channels. We are also provided DID numbers for all the lines. eg 590001 - 590030 Say i have a group of 4 users/phones in a department with extensions 2001,2002,2003,2004 id like th...

Resolved! SX20 Enable Web Snapshot

Hi, I have bought SX20 and installed, I want to enable Web snapshot. It is asking for RemoteMonitoring option key. How do I get it. does it require license? Running Version : TC7.3.4.e4daf54

MCU for CUCM 10

hi there! We are using a Cisco CUCM system across HK & Guangzhou & Dongguan office over MPLS for voice only. Lately, we are looking for internal Video Conference solution across these three locations. I check website and said, there is something c...

Resolved! C40, No video Output

We have a C40 with no video output on all connections. We have tried the HDMI out the DVI out and nothing. We have also tried to access the codec via the network and we can't get in!

Telepresence Shared Multiparty license question

Hello all,From someone experience I would ask for an advice: - now with the new telepresence licensing scheme the conference licenses are installed on the conductor machine and not on the Telepresence server like before.I licensed one conductor - be...

SX80 TC7.3.4 showing dialed sip number on screen

I've never seen this before. I was hoping someone knew how to make it disappear, we're using the 10 Inch panel remote. The full phone number is appearing next to +1 Person. The +1 can stay but I would like the phone number to go away. This is an ...

I cannot transmit 720p with Polycom HDX 8000 HD to Tandberg 3000 MXP

Hello, I have a below scenario to try using HD quality video at videoconference calls: Polycom HDX 8000 HD conects to Tandberg 3000 MXPTandberg 3000 MXP connects to Polycom HDX 8000 HD Tandberg sends 720p quality video and Polycom always sends just 4...

TelePresence and Video Infrastructure

Forum Posts

Resolved! SX10 Encrypted cannot connect to other SX10 encrypted internall

TMS with Conductor CUCM and VCS

Resolved! TPC reporting no resources available on bridge

Resolved! Call between two Sx10s

SX20 Camera won't focus

Resolved! Connecting MX300 to CUCM

Persistent Template Tab not showing up

Resolved! SX20 multisite - Losing my mind?

Route outgoing calls for a group of users to specific E1 channel/number

Resolved! SX20 Enable Web Snapshot

MCU for CUCM 10

Resolved! C40, No video Output

Telepresence Shared Multiparty license question

SX80 TC7.3.4 showing dialed sip number on screen

I cannot transmit 720p with Polycom HDX 8000 HD to Tandberg 3000 MXP

Room Booking (Cisco OS) cancel meeting

Cisco on Teams Room-VC support button

Cisco Telepresence IX5000 table speaker

Expressway v15.0.1 SSH port & firewall rule

Configuration for combining two different Room Kit EQs into one Room

seperately mute mics on sx80 and codec plus

p60 camera issue

Room Bar Pro - Output audio HDMI

Cisco Desk Mini Settings Not Saving On Reboot

Cisco EQ - Operating system