Expressway-E error "Address Incomplete"

[alejandrortiz]

We are installing an Expressway-E with the capacity of B2B calls, but when it calls from internet to expressway public IP the call shows "unreacheable". the log, only shows:

• Search (275)
• • State: Completed
• • Found: False
• • Reason: Address Incomplete
• • Type: H323 (Setup)
• • CallSerial Number: 27673197-6b99-4393-a809-4a8b237f76b6
• • Tag: 984d384f-601a-4d18-b4a3-fb2a7d5c7c80
• • Source (1)
  • • Authenticated: False
  • • Zone (1)
    • • Name: DefaultZone
    • • Type: Default
• • Destination (1)
  • • Alias (1)
    • • Type: IPAddress
    • • Origin: Unknown
    • • Value: 192.168.XX.XX (private ip exp-E)
• • StartTime: 2018-12-04 11:52:58
• • Duration: 0

I don't know what it means.

It does not matter if I change the search rules, the behavior is the same, then there is something additional to validate the fail. Please help me with the issue.

[Anurag Srivastava]

Hello,

Are you just dialling the IP of Expressway?
If yes, then it will be like that because you need to dial some end number.

I just tested it in my lab and get the same result.
++++++++++
Search (4)
State: Completed
Found: False
Reason: Address Incomplete
Type: H323 (Setup)
CallSerial Number: d5362edc-91cc-4410-ab85-71733dcfd31c
Tag: d6a0b5ac-d3d1-4097-aa2d-a0e4a3baec63
Source (1)
Authenticated: False
Aliases (1)
Alias (1)
Type: H323Id
Origin: Unknown
Value: h323:10.104.xx.xx
Zone (1)
Name: DefaultZone
Type: Default
Destination (1)
Alias (1)
Type: IPAddress
Origin: Unknown
Value: 10.106.xx.xxx
StartTime: 2018-12-23 12:19:39
Duration: 0.01
++++++++++++++++

So you need to dial number@IP and this pattern should be routable via search rules to some destination.

Thanks.

Please rate if it is helpful....

[prhobb]

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/expressway/admin_guide/Cisco-Expressway-Administrator-Guide-X12-6.pdf

page 212

Configure Fallback alias. It's the default URI where route such calls. For example I wrote here CMS's IVR URI