cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

1395
Views
0
Helpful
11
Replies
Contributor

Selfcare portal Access for non-SSO local CUCM user

Dear All,

 

We are using SSO (Windows ADFS with AD) for most of the users, but some of them (e.g.non-staff) are configured as local user on CUCM as they are not AD users.

 

We understand this is now supported with version 10.x, however, it seems that we have some corner cases for the Self-care Portal and the Unity Connection integration in Jabber:

 

- Self-care portal seems to only authenticate via SSO, what is the way to authenticate CUCM local users?

 

- Jabber link into CUCN for visual voice-mail doesn't seem to be available, could you confirm?

 

For Administration, we will user Recovery URL who not have AD account (e.g. CUCMAdministrator)

 

For End User http://xx.xx.xx.xx/ccmuser - how to bypass if user not in AD ??

 

best regards,

Naveen

Everyone's tags (1)
11 REPLIES 11
Contributor

I have the same problem.

I have the same problem.  Have you found any ideas ?

Contributor

unfortunately CUCM limitation

unfortunately CUCM limitation once enable the SSO, below is Cisco answer:

 

"Non-AD users will not be able to access CUCM self care portal once SSO is turned on. They need to be added to AD in order to access, there’s no “by pass” option for them.."

 

 

Beginner

Hi all,

Hi all,

There are no alternatives to this yet , even in CUCM 11.x ?

Regards

Beginner

Re: Selfcare portal Access for non-SSO local CUCM user

Any updates on this? We're basically looking for an SSO bypass link we can send to folks for the ucm end user portal.

Beginner

Re: Selfcare portal Access for non-SSO local CUCM user

was anyone able to find a solution for this issue? I am having the same issue.

VIP Collaborator

Re: Selfcare portal Access for non-SSO local CUCM user

Hi there

 

Could you share your CUCM version ?

 

Hope this Helps

Cheers
Rath!

***Please rate helpful posts***

Beginner

Re: Selfcare portal Access for non-SSO local CUCM user

using 9.1.2 soon to be upgraded to 11.5.1SU2

thanks.

VIP Collaborator

Re: Selfcare portal Access for non-SSO local CUCM user

Thanks...Can you send me the version of current CUCM with full build

Hope this helps

Cheers
Rath!

***Please rate helpful posts***
Cisco Employee

Re: Selfcare portal Access for non-SSO local CUCM user

You should be able to enter the url https://<FQDN or IP>/ucmuser/showRecovery.do This was working for me in 11.5

Highlighted

Re: Selfcare portal Access for non-SSO local CUCM user

Hi,

the URL does exist, but no login is possible.

 

I get the correct error when the entered username/password is wrong.

I get the correct error when the entered username/password has no access to the portal.

 

I get the error message "Success" with a red X symbol when the entered username/password is correct. I did not find a way to login.

Tried on two different 11.5 versions.

 

Are you able to login on your CUCM?

Thank you, Johannes

 

Beginner

Re: Selfcare portal Access for non-SSO local CUCM user

Anyone ever find a resolution to this?  Seems like a no brainer to have functioning.  

 

I get the same behavior as Johannes.  Big ol red X with Success after it when trying to log in manually.  

 

12.5 with SSO enabled.  

CreatePlease to create content
Content for Community-Ad
August's Community Spotlight Awards