About JamesHawkins

JamesHawkins · 05-01-2024

Hi, I have a CUCM 12.5 system where a Call Pickup Group is not working as it should. I have checked the CSS and Partition setup and all phones are assigned CSS's which have access to the Partition containing the pickup number. However when I use Dial...

JamesHawkins · 04-16-2024

Hi, I have a customer on CUCM 12.5(1)SU4. They use Call Pickup groups fairly extensively but have started having problems with some of them recently after phones were moved between offices. One CPG has two phones (User Device Profiles logged into 784...

JamesHawkins · 02-26-2024

I think the answer to this is going to be no but just want to check. Other SBC vendors, such as Ribbon, offer a feature where the SBC can look at the called number in a received SIP Invite and then do a look up against Active Directory and route the ...

JamesHawkins · 01-04-2024

Hello, I have a customer with CUCM 12.5(1)SU7a. The cluster has two CUCM servers and supports approximately 1500 endpoints. The servers have 2 x vCPU, 6GB vRAM and 80GB vHDD. I need to enable CUCM traces to troubleshoot an issue that occurs intermitt...

JamesHawkins · 12-06-2023

Hi, I have a customer with CUCM who wants a solution where DDI extensions can be allocated simultaneously to IP phones registered to CUCM and MS Teams endpoints. If the DDI number is called the requirement is for both CUCM and Teams devices to ring a...

JamesHawkins · 05-10-2024

Like Roger redundancy for SRST is something I have never seen asked for but, if you really need this, you could look at using Cisco Embedded Event Manager to achieve it. This would involve configuring the first router as an SRST gateway as per normal...

JamesHawkins · 05-10-2024

There is now a new Attendant Console application that can be ordered for Webex Calling. It is a big improvement over the old one but is a chargeable license. https://help.webex.com/en-us/article/4xgekbb/Get-started-with-the-Attendant-Console When I...

JamesHawkins · 05-10-2024

When SRST was first a thing I think the IP phones just tried to register to the IP address of their default gateway is connection to CallManager was lost. This effectively meant that the SRST router had to be the WAN router. The CallManager SRST conf...

JamesHawkins · 05-10-2024

Hi Stuart, Thanks for testing this for me. I think that DNA is not the best tool for testing pickup groups. I am convinced that the config is correct. The CUCM servers are replicating properly and in traces I can see SIP refer messages to the other p...

JamesHawkins · 05-09-2024

Hi, sorry for not replying sooner - I have been away. I am selecting a phone whose directory number is in the pickup group and testing whether it can call the number assigned to the call pickup group.

Member Since	‎10-03-2023 04:25 AM
Date Last Visited	‎08-07-2024 01:09 AM
Posts	28
Total Helpful Votes Received	6

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User Activity

Dialed Number Analyzer and Call Pickup Groups

Call Pickup issue on CUCM 12.5

Can CUBE route based upon Active Directory lookups

CUCM Trace file sizes

Simultaneous ring between CUCM endpoints and MS Teams endpoints

Re: SRST Redundancy

Re: Webex Calling Receptionist Client

Re: Router for SRST function only

Re: Dialed Number Analyzer and Call Pickup Groups

Re: Dialed Number Analyzer and Call Pickup Groups