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Hi guys,
I have what I thought was a fairly simple requirement where the customer wants Finesse to show a visual alert after an agent is talking on a call for longer than 10 minutes. Now this was baked into CAD before and I thought this sounded like...
Hi guys,Has anyone had issues with Team rooms intermittently being stuck decrypting title and decrypting content and also not being able to leave the room once joined (they get a message saying "It is not possible to leave this room")? It seems to ha...
Hi guys, I was wondering if there are any formula gurus who can help me out, I'm trying to create 4 different functions, one takes an enterprise skill group and returns the minimum expected delay / expected wait time. The other 3 are meant to take 2,...
Hey guys,I've been mucking around with getting Post Call Survey in CVP 8.5 and I got it working so if a call is answered by an agent and they hang up it transfers the caller to the survey correctly but it appears it does not play nice with Redirec...
Hi guys,I'm trying to figure out if there's a way I can configure CUIC 8.5 with thresholds for duration spent in a particular agent state. To do this ideally you would need to construct a threshold which looks at 2 columns:AgentState in the Agent_Rea...
Hi Michael,
You need to create a new Report Definition which points to the new Data Source and then after that you create a Report based on the new Report Definition. If you don't have the Report Definition drawer then you probably only have CUIC st...
Hi David,
Looks like the problem still exists in 10.6(1). I don't think it's a browser issue, I think it's a defect with the Report Definition as groupings summary rows work fine in other reports like the Contact Service Queue Activity by CSQ Report...
Hi niterid3r,
I've done this upgrade and used the free wallboard solutions such as Gila to still connect to them (or at least a customised version of Gila). They still work, however "out of the box" if you have a HA system they don't handle failover...
Unfortunately no there is nothing from Cisco which will let you do this. I have worked around it using keystroke macro type tools like AutoIT when I've had to map 16000+ DNs (even then I tended to do it in batches of 1000 since when you try to do too...
Awesome, thanks very much for that Jameson, it appears Script Editor also has a limit of the number of functions you can use within a custom function and was saying the function exceeded that so I had to expand the ESG_MED functions within the formul...
