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Hi all,I have CUCM, Cisco Unity Connection, Contact Center Express. Contact center express is used for routing incoming call to group of agents, if there is no agent available then the call is routed to Voicemail. The agents need to be notified by MW...
Dear all,The format of the name of user shown in Corporate Directory is lastname, firstname. For example : Wang (lastname), Bill (firstname). How to change that order? So that the name shown is firstname, lastname. I'm using CUCM 7.1.5. Does anyone k...
Hi all,I have 3 CUCM server in a cluster running version 5.1.3.8000-4 and i've already bought 3 new MCS server for replacing old servers. It is not possible to upgrade the old server to version 7.1(3b) because i don't have Software Feature license. T...
Dear all,I'm using CUCM 8.0(2) and i've configured Address Book Synchronizer to transfer contact from Window Address Book to Personal Directory of IP Phone. The dialing rule i used is using 9 as an access code to dial to PSTN. How to automatically ad...
Hi all,I'm implementing UCCX 7.0(1) SR5, using only 1 server. I have a situation where some agent suddenly logout of their CAD, only some agent. When i checked the Cisco Supervisor Desktop, that agent is logout with reason code : 32764. I know that r...
Hi,I've configured the following command in ASR 1002 :- hostname- domain name- generate rsa certificate- transport input telnet ssh on line vtyI telnet the port 22 on ASR, it is open. But when i connect using SecureCRT, the router doesn't challenge m...
