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Some users on Finesse are reporting that their call stats are off before they log in to the system. Before they start their shift, the supervisor will login to look at the Team Data they are seeing under the "Calls Offered" and "Calls Handled" as sho...
I'm working with my queue loop and I have a menu option to press 1 go to voicemail. My issue is when you are on "hold" you can't break out and go to voicemail by pressing one. I understand that this is because you are not in the Menu part of the pro...
What is the best way to send out an automated email to a certain distribution list for when All Agents have not been available for 15 minutes and no one is available to take calls? I'm thinking I can put something in the script for this queue, just ...
Does cisco have a way to verify if a custom background has been loaded on to a cisco Webex board? 55s and 70 The only option I have is to ask end users to "check" and see if the image is correct about 50 end users. I went through and did the upload u...
I've been testing a new queue to be open 24/7 for our support center. When someone is logged into the queue even if not "active" the trigger will activate and allow the end user to leave a voicemail. My question is, do we have a way for calls to sti...
Thanks Anthony, we did start looking at the timezones and noticed that is where the issue is starting. Our TZ for the script are setup correctly and working. What is happening is the Reporting database timezone is using GMT/UTC and this is causing ou...
Thanks for the information as always Anthony. I did follow what you were doing but it's stopping on the Menu step and not going anywhere, even after pressing 1. That is confusing. The behavior I'm seeing in this setup is that it will put the caller o...
Thank you Marek for the reply, that helped me get to the correct searches I was wanting!I also saw this post to help with the implementing it with a little more detail and I can adjust it towards my preference. https://community.cisco.com/t5/contact-...
