07-16-2012 07:10 AM - edited 03-21-2019 06:02 AM
On a UC560, is it normal for a 9971 to re-register itself to the UC every 10 mins?
Without fail it happens. Whilst the phone is re-registering it says "Not Registered" and then reconnects.
Only noticed this happening after I configured a SIP trunk. So im not sure if its a coincidence. All configured with CCA:
voice register global
mode cme
source-address 192.168.100.254 port 5060
max-dn 56
max-pool 14
load 9971 sip9971.9-2-2
load 9951 sip9951.9-2-2
load 8961 sip8961.9-2-2
authenticate register
timezone 43
time-format 24
hold-alert
voicemail 399
tftp-path flash:
create profile sync 0001402427654588
07-19-2012 08:24 AM
It's not normal, ours are fine after they registered the first time. Do all you SCCP phones work fine?
Can you take the SIP trunk off to see if that fixes them?
Bob James
07-20-2012 03:33 AM
No issues with the skinny phones. I cant really take the SIP trunk out...
I cant find anywhere a setting that would cause the re-registration every 10 mins.
07-23-2012 07:10 AM
Do they register and get their parameters, then re-register? Or do they just keep trying and never regster?
Anything in debug showing any info?
Bob James
07-23-2012 08:01 AM
Yeah the phone registers fine. Then after 10 minutes, it loses registration and then re-registers.
The phone log shows:
21:43:37 CUCM closed TCP connection
21:43:38 No DNS Server IP
21:43:38 Updating Trust List
21:43:38 No trust List Installed
Then the normal registration log messages.
Here's the debug for the register:
http://inetpro.org/pastebin/7f2a60df83444d25a4f325a0254f89cd
07-23-2012 08:13 AM
I see it; can you sanitize and post your UC config here or on pastebin?
Bob James
07-23-2012 08:24 AM
On pastebin:
http://inetpro.org/pastebin/61ab92ac235f4d89bfc6346290a61879
I omitted the dial-peers... they arent relevant and just take up too much space.
07-23-2012 09:12 AM
OK this configuration confuses me;is your voice vlan 192.168.100.0? and your PC vlan 192.168.169.0?
I'm no expert but I would try changing your registar and sip-server in sip-ua to the IP v4 addresses:
registrar ipv4:x.x.x.x expires 3600
sip-server ipv4:x.x.x.x:5060
also add
connection-reuse
And under voice server voip
sip
add
outbound-proxy ipv4:x.x.x.x - pointing to your ITSP
I'm not sure if these will help, like I said this config is a little confusing to me so take backups and try after hours
Bob James
Couple more things;
on you dial-peer voice is the internal session target set to ipv4:10.1.10.1?
and your outgoing set to your ITSP?
This route:
ip route 10.1.10.1 255.255.255.255 Vlan90
should be:
ip route 10.1.10.1 255.255.255.255 Integrated-Service-Engine0/0
08-03-2012 08:08 PM
Hi, very sorry for the late response.
Yes... VLAN 100 (voice) is 192.168.100.0/24
VLAN 1 (data) is 192.168.169.0/24
I have removed the SIP trunk configuration through CCA. However it appears that the re-registration issue still continues.
There is no registrar ipv4, sip-server ipv4 commands configured now that the SIP trunk is removed.
Regarding the route command... that was configured by CCA, and achieves the same thing.
08-09-2012 08:34 AM
Are the phones plugged directly into the UC ports or something else?
I would try downgrading the code for the 9971's one version to see if it's a code issue.
Sorry i can't be more help
Bob James
08-09-2012 07:00 PM
Hi ai.Solutions,
I am not familiar with these phones as I haven't used one of them yet, but what on earth is this relating too?
"307362: Jul 23 13:53:39.824: VOICE_REG_POOL: No entry for (asterisk) found in contact table"
Was this phone registered to an Asterisk system first before the UC? Or do these phones have an Asterisk forked kernel???? Mystery surrounds me on this one LOL
Also when you added the SIP trunk did it change the SIP registration timers? Maybe this could cause the drop-outs as it sounds like the registration timers may be kicking in and causing the phones to re-register for no reason...
Just a thought.
Cheers,
David Trad.
08-15-2012 03:42 PM
Are you using the phones 9971 with wired or wireless connection? I had this problem using wireless connection and resolves fixing a static channel for 802.11a (in my case) on Cisco AP.
Another suggestion is for yoou use new version of SIP phones. For 9971, Im using cmterm-9971.9-2-2SR1-9.
I tried to use the version sip9971.9-3-1-33 but I don´t know why the phones can´t download it from CME.
09-17-2012 02:08 AM
Hi Fabio,
We have a similar issue with our 9971s over the wireless network.
All the phones are connected via wireless and the customer cann't retain a call for any longer than 10-15 seconds before it re-connects/un-registers.
CCME version 8.5 with SIP9971.9-1-1SR1
I've seen on other posts that this maybe down to CAC on the WLC, but thinking that your solution above may be the answer.
I'm no wireless engineer so was just hoping you could ellaborate on fixing the channel on the AP, or WLC?
Cheers
Oli
09-19-2012 12:11 PM
Are you configuring QoS on your WLC for APs?
My APs are standalone and I have this configuration of Qos:
class-map match-all SIP
match ip dscp cs3
class-map match-all Video
match ip dscp af41
class-map match-all RTP
match ip dscp ef
!
!
policy-map Voice
class RTP
set cos 6
class Video
set cos 5
class SIP
set cos 4
interface Dot11Radio1
service-policy input Voice
service-policy output Voice
I have using the auto qos cisco-phone on my switch too.
11-10-2012 02:41 PM
Anyone have a fix for this, we have the same problem.?
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide