Voice Systems and Accessories - Small Business

hi guys,  i am having strange problem with my uc560. for some reason the system is unable to play moh when someone is on hold, even the one from the system. but if we put the call on park, the other end will be able to hear default music on hold.   i...

Hi All,has anyone setup oak call logger with the UC560? or any of the UC500 range? i need to know what i need to do in order to get this working it is rather urgent but the lead time for Oak to fix it is 2 weeks which is far too long.your help would ...

Hi,I've had two similar problems with two new UC500 boxes with software release 8.0.2 and CCA 2.2.2. The problem occurs when incoming DID dial-plans are modified or added using the CCA. Translation-rules, dial-peers and dial-plans get's altered, adde...

Hi,First, excuse me for my bad english, i do my best.I try to make my SPA502G in French, i install a tftp server and it work well, but SPA502G still in english.I use this command: serv=tftp://<tftp_server_addr>/;d0=English-US;x0=spa525_EN_7_2_5.xml;d...

Hello,I am trying to configure an UC520 using the CCA2.1I have downloaded the locale files as indicated by the "View Localization Instructions", and when I try to use the locale files in the Telephony Setup Wizard I don't find it. I have a reinstalle...

I'm looking to upgrade my UC 520s. Which versions of the CCA and upgrade package has been the most trouble-free so far? I greatly appreciate any insight into this; I understand any experience in upgrading the 500 series is hard-won knowledge :)Thanks...

Hey guys,Is there a full depth rackmount solution for the ESW switches?  In our particular environment, having a set of rear rails would be very beneficial.  Thanks in advance,Seth

The location where we are plugging in the SPA525G has a UC500.  We want the SPA525G to connect to a remote UC500 using the SSL VPN client.   Is there a way to make it not connect to the local UC500?

Does anyone have screen shot of call connector client and server running in MS Outlook. Please see the attached file . I need to find out if the presence information is always displayed as in the attached file.Thank youDarrell Roaden

Hi,at our servicedesk we have some customers who getting problems to run ATAs under UC500 Release 8.0 with 15.0XA IOS. the debug voip ccapi in out never shows the called number, so I think the ATA do not understand the dtmf tones from the analog phon...

Hi,We have just bought 4 SPA504G phones to test before we buy 20 more...We have managed to provision and update the software in them using TFTP.There is just one thing that puzzels us, and that is the call pickup feature.We are using Asterisk 1.6.2.6...

It seems that I have a genuine problem with this ATA devices:When I connect an old/ordinary wired analong handset (telephone) to it, dialing seems to be working fine.But - when i connect a Siemens Gigaset, Panasonic or some other handset, the ATA ret...