Hi All,We are looking at moving away from our on prem PBX and some users that are using MS teams for calling. One feature we are looking for with customer experience is the ability to make an agent in a queue busy when they lock their computer. This ...
Forum Posts
Resolved! Forwarded by stop working
Hi, I have a scenario where extension 100 is forwarded to extension 101, when extension 102 is calling 100, the call is forwarded to 101 and under the extension 101 on the webex is shown Forwarded by 100. The forwarded by 100 now is stop working, any...
I need to transfer a user from "headquarters" to "Building 2", however when I try to move them, it gives an error on the validation, stating that an auto attendant is locking the movement.I removed their number from the auto attendant, however, when ...
We have a customer using Cisco Calling plan. We ported their numbers at the end of July. They are complaining about inbound caller ID only shows phone number of the calling party and not the name. I cannot find anything in Control Hub to modify wh...
Problem: Every time a call rolls over to a new hunt group, the customer again hears the "your call may be recorded" greeting. Example: Call comes in to HG 2003, rings 4 times, then rolls to HG 2002, rings 4 times, then rolls to HG 2004. Every time it...
We're a service provider and unfortunately the "Webex for Service Providers" doesn't have a "Report Issue" function and the "Send Feedback" link reaches a 404 error, so I've raised this through our partners but also wanted to post here in case anyone...
Hello, I'm trying to replicate a customer issue in a Webex sandbox. I have a sandbox connected to AD, and with a verified domain. If I remove the verified domain and then create a free Webex account for a new user that does not exist in Control Hub,...
So we just migrated the last building to webex and its come to my attention that the Call Pickup Groups via Webex are confusing. I say this because the options back in CUCM call pick up groups use to have the ability to show calling party information...
My users hate the new calling page in the version 44.8.0.30404You can't easily return a call to an entry with a button click. Why is there no dial button next to the message button?Instead I have to either click on the keypad, then search for a user/...
I guess this applies to the "busy" message as well.Can anyone tell how this works or where this is setup. It seems like it should be a auto-generated response. Well, it is, except that it is omitting the recipients name. My assumption was that the sy...
We have migrated from cucm to Webex recently, before the migration our IT department had prioritization based on the locations of the callers.Ex: Building 1 Staff calls IT, goes to Building 1 Technician, if no answer, building 2, all the way to Build...
Hi AllWe want to direct our main number to our receptionist clients in our Webex console, what is the correct way of doing this please?Thanks
Resolved! Is 5060 unencrypted supported by webex?
I need to integrate a 3rd party SIP device for an especific IVR Solution. I will need to use port 5060 unecrypted. Is this supported by Webex?
We're a VoIP provider trying to help one of our customers who supports and employs people with disabilities. One of their staff is vision-impaired (blind) and uses the JAWS screen reader application / adaptive technology.They use Webex (from Service ...
Is there a setting in Webex Calling to auto-toggle this for every user? I checked the KBs and look on the net but cannot find any answers.
