Hello All !How are you all ? Great I hope !Whenever Receive a call in Webex it opens a new conversation. This causes my conversation queue to fill very fast and I miss important messages because they have scrolled off of the screen.Is there a way to ...
Forum Posts
I am losing the inbound caller id from our customers when we do a warm transfer but it will pass the caller id for a blind transfer; is it possible to pass the caller id during a warm transfer?
I am trying to have all of my work calls directed to my computer. When I do receive a call, it will come to my computer but also my desk phone. When I answer the call on my computer, it will pick up on my desk phone and is on speaker, so the entire o...
Hi Team,Is Cisco Provided Bundled PSTN (available in US and Canada regions) still an available option with Webex CC? From what we understand, the plan was to move this option under Webex Calling. Is that activity complete or still pending. Any latest...
Resolved! Enable Voicemail
Hi, Is there a magic hidden option to enable voicemail? As far as I can see I have it enabled at the user level, however although it's set to redirect after three rings it doesn't do so. If I select "all calls" it still just rings out. If I select...
Webex desktop app isn't showing any live queue data for CX supervisors this morning. No historical data for the day either and the same issue is happening in control hub. No agent statistics either only agent monitoring is working today. Issue sta...
I have cisco pro room kit in several of our company conference rooms. The problem is when having a Microsoft teams meeting, I cannot hear the attendees but the attendees can hear me. This is only with Microsoft teams. Zoom and Webex itself work fine....
Resolved! assign extension to user
Is it possible to assign an extension to a user without a phone number?If yes, how can an extension be assigned to a user without any number?
When customers ask me about placing calls on hold on lines its simple. You have lines 1-10 or how every many you have configured. Every phone has the same lines. When you place a call on hold and move it to the line, everyones phone line 1 lights ...
When a call is incoming the mobile and web app simply displays the number, even though the number is saved in the global directory. After the call has been answered (or missed) the call history correctly displays the caller name as per the directory....
Has anyone found a workaround where any call routed by the Webex Contact Center the CNAM gets removed and replaced with the Entry Point name? I have found this to happen when calls are routed to agents and even when a call is blind transferred to vo...
Hello, Do you know what is the maximum number of locations for one organization in Webex Calling? thank you
We are asking for your help, because we are unable to set up a system on the city Media LibraryIt seems simple on paper.As a reminder, we have 3 telephones on the media library.Main Switchboard (8904)Adult Switchboard (8905)Youth Switchboard (8906)Th...
In our Citrix Xen environment, we would like to run the Webex app for IM purposes, but our users have physical phones for calling purposes. Is there a way to disable the phone service component of the Webex app?Another use case, are users who logi...
Hi, I am trying to use the MS teams function of deep link to auto click the login button for the webex calling application. This is the button click I am trying to automate:From the digging I have done so far this is the command I use to call the app...
