Trying to enable SMS and there seems to be conflicting information on what plan is needed? From the What's new it says Webex Calling with Cisco Calling Plans, in the UI when you enable it says only for Enterprise which has a minimum 100 users... we o...
Hi,Can you help me to get rid of this output from command"sh call history voice brief "What we need to know is where the packet loss starts (From AA.AA.AA.AA or from BB.BB.BB.BB?) and the meaning of LostPacketRate and lost:X/0/0 valuesWould be very h...
Hi,i have a quality problem specially on one location. I use the same vlan for headset and for desk phone. The quality is ok on headset but very poor for Deskphone. I don't know why. Anybody have any idea ? I'm very disappointed...Thank for your help
Hi,Our organization recently started using Webex with callback. We are trying to figure out how the system calculates the queue duration, at which point does it start counting the duration? Looking at the data, please see attached few sample records...
customer is looking to move from a CUCM environment to a WebEx Calling option.they are wondering if there is any software for managing Call Detail Records that WebEx Calling may create? Looks like the information can be extracted to a csv file. Any ...
Hello guys,Is there any way to implement speed dials on Webex Calling (Unified CM)?We are trying to get rid of the hard phones, but we are stuck as facility management wants the users to be able to quick dial security and emergency services.UC infra:...
This may be a stupid question, but if I make an external call from within WebEx to an external line using the keypad, how do I hang up the call?
HI..Can someone please tell me how to calculate Abandoned Calls from Termination Call Detail Table ?."abandoned while waiting in the queue + the number of calls abandoned while ringing at the agent phone + abandoned while agent hold on + all agent ar...
Hi, We need assistance enabling the 45 day trial for Webex video integration licenses so we can utilize Teams OBP/Integration for our Webex Room Kit devices. Can someone provide the steps or documentation for uploading or enabling the trial licenses,...
Hi all,I am currently looking at the feasibility of moving from our on-prem cucm environment to Webex Calling. I have a POC setup in our Webex Portal and have provisioned 10 test pstn phone numbers to setup and start testing features etc.Steps so far...
i want to distinguish the reason of missed calls. so I can rely on Termination Call detail table to distinguish missed calls. I hope I can get some advice from the cisco community and experts. Have a great day!
We are looking to transition from Contact Center to Control Hub (many unnecessary and poorly designed flows. CH is a better solution for our needs).The one feature I can not seem to figure out: "Press 3 for hours and directions" and then play an au...
Is there a way to set the default destination of an AA? I am trying to figure out where the call is being sent if the caller doesn't select anything!
does anyone know if the Biamp tesira forté VT4 sip conf system is compatible with webex calling?
