Recently migrated to Webex Calling and user are reporting calls dropping mid call throughout the day mostly calls placed to the our PSTN provider. Our external call flow is Endpoint - CUBE - CUCM - PSTN. We have contacted the provider and they state...
We are trying to setup Certificate based LGW behind NAT. CUBE shows dial-peer keepalive active ad TLS connection established. But Control Hub shows SIP OPTIONs got no response from CUBE. We are seeing response to options go out from CUBE towards webe...
Hi there, I am using a Cisco Webex Pro Codec in conjunction with a Crestron processor and Crestron touch panel. Everything seems to work ok using the API and Crestron modules, apart from when it comes to entering Webex passwords. If you join a passwo...
In our environment we have not synced with AD and using 10 digit numbers as Alias. Trying to add the users in web ex that don't have corresponding emails within CUCM but are wanting to have them use web calling through. Do the user emails have to mat...
We just recently moved our organization to the WebEx cloud calling. One thing I am noticing is just how frequently users are locking themselves out of their voicemail box. I am unsure as to why they are locking themselves out so frequently, but it ha...
Hi @ciscohow can i calculate service level Abandoned calls from termination call detail table i'm using TimeToAband Field from Termination call detail but when i compare call type interval table i'm not getting corred call details can you help me ?
Hello. Some of the users at my customer's site have a harphone along with a webex app to place calls (some also have an android device). If they place outgoing external calls from the physical phone and then go to webex app --> calls to see the histo...
Hi everybody,We're currently planning to install a new VOIP solution, using Webex Softphone.We're planning to use two phone numbers:- Our regular phone number- A dedicated phone number for a specific campaignSince our agents have to note whether the ...
Hello,I work in the IT department for the University of Maryland Medical System.I'm currently attempting to assist an end user who is experiencing issues with her internal HP webcam randomly turning off during video calls, and most importantly, meeti...
Hey All, just set up a Auto Attendant and the timeout is not following the zero out option. It just says the you call cannot be transferred, please try again later. Shouldn't the timeout follow the zerro option after 10 seconds?
Hello.
A traditional calling plan that has bundled minutes with charges for overages, would in most cases have a way to manage, alert, and notify the admin.
These parameters can be made by the PSTN provider on behalf of the end-customer, or by the en...
Hello,I would like to configure an account so that no one can call on it except a specific number.Is there a configuration to block all calls to a number or an extension except for one?
