Collaboration

Engage with your peers and Cisco about collaboration products such as contact center, IP telephony, collaboration applications and telepresence.
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Accessories

Please post here your questions for Headsets, Cameras and any other Cisco Accessories

137 Posts

Hybrid Work

The place to discuss the new Hybrid Work offers for work from Home, work from Office and Software Of...

7 Posts

Activity in Collaboration

SNR configured with weird behavior

Hi Dears; I am facing a really weird issue as described below, and would appreciate it if someone could help me figure it out. i have configured SNR for a specific user and extension and inside i have set new remote destination as a mobile number. No...

CUC 15 Unified Messaging

Hello All,Is there a way to added/append a user extension in Unity Connection 15 Unified Messaging that is in addition to the actual number (1??????????). Thanks.

rwalton25 by Level 1
  • 68 Views
  • 1 replies
  • 0 Helpful votes

Cisco Stencils for Visio in Office 365

I feel like im losing my mind here. Im using the browser version of visio and trying to import the stencils from cisco's website. Problem is they aren't ".vssx" extension and its not reading the file due to compatibility issues. How to i get the cisc...

tushi8 by Level 1
  • 554 Views
  • 3 replies
  • 0 Helpful votes

Incoming calls comms using wrong SIP

HelloI have two SIP trunks from the same SIP provider. and i am facing issue with incoming calls as they targeting the wrong SIP link .Noted in sip/sdp massage from my VGW to ISP contains the wrong SIP address (c=IN) ,dial-peer and sip bind  configur...

assers001 by Level 1
  • 1118 Views
  • 12 replies
  • 0 Helpful votes

Zipcode range xml not working

Hi Team im working on the UCCX script for Zipcode in US when the user going to IVR and press the ZIPCODE from where they from. when i define it with single zipcode it works but when im using a range for example for Texas 73301 to 88595. here is the x...

IPv6 TFTP define on Microsoft DHCP

How do you configure TFTP option for IP Phones and a Microsoft DHCPv6 server?  Docs state it should be Vendor ID 9, suboption 1 and then the list of both TFTP IPv6 addresses.  Microsoft has a define Vendor Class, with a field called Vendor ID which a...

bmennenga by Level 1
  • 624 Views
  • 3 replies
  • 0 Helpful votes

Cisco 8841 MPP conversion

Hiya.I bought an 8841 IP Phone from ebay recently, and went through a cisco partner to get the MPP Conversion Licence. When applying the licence using the Cisco Cloud upgrade tool, the phone rebooted and bricked itself. All it does now is boot loop a...

SAllen15 by Level 1
  • 135 Views
  • 2 replies
  • 0 Helpful votes

CUCM DNS Unreachable

When i open my CUCM using GUI there are 'WARNING: DNS Unreacahble'. Actually when i try ping using name via CLI the cucm can resolve the name. How we can fix gui warning or is there any command to ignore that warning?

hs08 by VIP
  • 74 Views
  • 2 replies
  • 0 Helpful votes

SRST License

I purchase C8200 and inside this router there are embedded license SRST_EP for 500 unit. When this router connected to smart account i can see i have insufficient license for SRST v14 for -500.  In this situation can we convert the embedded license i...

hs08 by VIP
  • 69 Views
  • 1 replies
  • 0 Helpful votes

Resolved! Name display in CCX/Finesse

A customer that is a CCX resource has changed her first name. I'm told it's been updated in what we call NetID, one of 2 LDAP databases. She still displays as her previous first name in Finesse. The customer is a student, so her NetID ends with 'work...

SteveK066 by Level 1
  • 123 Views
  • 3 replies
  • 0 Helpful votes