About mightyking

mightyking · 07-12-2024

Hello Experts,When trying to access Finesse Administration page from drop down menu in UCCX, I receive the folowing message. Due to inactivity, this session will expire in 1 minute. If you want to extend the session, move your mouse or click here.Ci...

mightyking · 07-09-2024

Hello Experts,We offer to our clients the option to chose to be called back instead of waiting in queues.We receive an excessif number of abandoned calls in the CUIC report regarding the Callback calls. I am unable to find a reason for this huge numb...

mightyking · 06-26-2024

Hello Unity connection experts,Someone calls our organization. A call handler offers a menu of few options. The caller choses one of the options and the call is forwarded to the destination. After 4 rings, the call is forwarded to voicemail. Here's ...

mightyking · 06-04-2024

Hello Experts,As you can see, we have many unassigned devices on our CUCM licensing page. The question is if we associate those devices with users, will we save on license usage?Number of created users in CUCM : 7 117Number of created devices in CUCM...

mightyking · 02-26-2024

Hello Experts,What is the path for upgrading UCCX 12.5.1.11001-348 to uccx_1251_su3_es_04_special?Thanks,MK

mightyking · 07-10-2024

Thank you Jonathan,The Max Number of Executed Steps in our cluster is set to 2000. Do you still think this could be one of the reasons for the 88 abandoned calls out of 138 calls?Thanks,MK

mightyking · 06-10-2024

He Robert,This is what we have in our CUCM environement. Do you think associating the end users with phones would help us to save in licensing?Summary of Device CountsDevice Protocol CountAnalog Phone SCCP 666CTI Port SCCP 1309CTI Remote Device CTI R...

mightyking · 06-06-2024

Hi Anthony,I have this problem with UCCX version 12.5. Is it Ok if I upload my script for you to look and see if you can find anything wrong with the script?Thanks,MK

mightyking · 06-05-2024

Hello,I have the same issue with UCCX 12.5. Every time I restart the engine the stuck call disappears but comes back couple of weeks after. Is there a solution for this other than restarting the engine? The stuck call is not in the contacts.Thanks,MK...

mightyking · 02-29-2024

Here're the exact steps:1) Make a complete backup of the cluster2) Install the ucos.keymanagement.v02.cop.sgn3) Install the file ciscouccx.1251.SU1.1251SU3PREUPGRADE.59.cop.sgn4) Install UCSInstall_UCCX_12_5_1_UCOS_12.5.1.11003-511.sgn.iso5) Switch V...

Member Since	‎03-29-2007 10:16 AM
Date Last Visited	‎07-12-2024 05:38 AM
Posts	1,790
Total Helpful Votes Received	398

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Finesse Admin Page

Abandoned Call Back

Creating a menu in unity connection voicemail

Understanding CUCM Licensing

UCCX Uprade Path

Re: Abandoned Call Back

Re: Understanding CUCM Licensing

Re: UCCX supervisor desktop showing bogus/stuck calls waiting

Re: UCCX: Calls Stuck in Queue for a Long Time

Re: UCCX Uprade Path