Hello,I have a JTAPI application in a customer call center that monitors CTI events on agent terminals. Additionally, I have a 3rd party gadget running in the Finesse desktop and I need to correlate calls between these two applications.I found that t...
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I am having some difficulties trying to configure the following setup in JTAPIWhat I want here: - at the top, a route point is called which routes to an available route port, here is call 1 established between the caller and a route port- at the bott...
Resolved! JTAPI add certificate chain to the store
Hello, I have a CTI appllication that works fine. Tried to secure the CTI connection following this very good guide. https://community.cisco.com/t5/collaboration-knowledge-base/configuring-and-troubleshooting-secure-jtapi-cti/ta-p/3125041 I have a c...
Hello, at the moment we implement JTAPI to our solution. Because i dont want to monitor all Phones in the CUCM cluster, i was thinking if it is possible to monitor also SIP Trunks to see all calls which are running on the SIP Trunk. Is there any API ...
You 15-12-2023 00:35 •Hi, I am new to Cisco CUCM. I am trying to run the application https://github.com/CiscoDevNet/jtapi-samples/tree/master to make a call in JTAPI.I create one application user in cisco Unified CM Administration but still I am not ...
Resolved! JTAPI Implementation
Hello - Looking for some help with JTAPI implementation. Plan is to build a web softphone for 3rd party call control where the purpose is only to control the device through the UI. Reading the developer guide looks like I need to get provider (I read...
Hello there.Please consider the following scenario:A call to a CTI route-point has been established. It has been automatically transferred to a Hunt-Pilot extension.There is no available extension to take the call (i.e. all agents are busy), and so -...
I have a serious problem connecting to a CUCM 10.5(2.1) server using JTAPI from machines running Redhat ES 7.2.The same server is ok with clients running on Redhat ES 6, using exactly the same JTAPI jar file and user.I have installed the 64-bit jtapi...
Hello all,We started development on a CTI Manager application a month ago using Cisco JTAPI in Java to ingest CTI events published by the Collaboration 14 DevNet environment. We paused development for about two weeks and recently resumed again. We ar...
I have a JTAPI application which can deflect incoming call to another diallable destination using Connection.redirect(destination), but is there any method that will decline the incoming call - resulting in the call being diverted to Voice Mail (with...
While using CSF devices created with mix case / lower case, the JAPI events and CiscoTerminial returned by JTAPI is inconsistent.The CSF devices are created as CSF<user-id> (user-id is in lower case from Active Directory e.g smithj )Provider.getTermi...
I need to receive call variables that are in FINESSE. Can this be done using JTAPI? If yes, where and how can it be done?
Hello.I need to detect the following scenarios in a stateless system, ideally - through a single JTAPI event:Caller has hung-up before getting answered (i.e. while phone was Alerting/ringing).Call was auto hung-up due to an expired timer (i.e. call w...
We are currently using gateway-based call recording - this bypasses built-in bridge and makes the gateway forward SIP calls directly to our recorder.We are also using JTAPI to receive events as the call transitions between different states. Is it pos...
Resolved! JTAPI Event Indicating Resume from Hold
Hello.JTAPI notifies about a terminal which entered Hold state by sending a CiscoTermDeviceStateHeldEv event.When terminal resumes from Hold state, a CallCtlTermConnTalkingEv event is sent.But, this event is also sent on other scenarios, e.g. when a ...
