Call Control

TCL script not able to play .wav file in ISR 4K

Hi all, We have recently migrated few ISR G1s to ISR 4K and found that TCL script which was working previously with ISR G1 is now not working in ISR 4K. The script is being used for simple IVR (customized though). Issue description: When IP Phon...

TCL Script on ISR4000

Hello teamI need to migrate an IVR/AA application from an ISR2900 to an ISR4000. Is there any restriction or is it supported?Best regardsJose

Dial out from CMS to CUCM registered device failsresponse

Use case : CMS dails out to participant configured on CUCM. Device have SIP URI configured. Device fails to be added to Call but CMS API returns 200 Need help on getting this workflow working. We would prefer a webex meeting to resolve this. # C...

End Call on device registered to Spark fails to clear call legs on coSpace

End Call on device registered to Spark fails to clear call legs on coSpace Use case: CMS dails out to participant configured on Spark. Device have SIP URI configured. Call gets placed successfully. Now from device(DX650) click on end call button....

Whisper Coaching Start/End

Hi Team,I have successfully achieved Whisper coaching supervisor functionality with JTAPI & CUCM but I'm stuck on few things:- How to end Whisper Coaching?- Sometime whisper coaching not triggered? Code:try {int actionDelayMillis = Integer.parseInt("...

Resolved! Force Disconnect Calls after 5 minutes

Hello community,We have a requirement to disconnect some outgoing calls (to the PSTN) after 5 minutes, but not to apply this config for some users (management). We are currently disconnecting all calls (incoming and outgoing) after 5 minutes, but thi...

Where to find JTAPI library to connect to Cisco CTI.

I'm trying to write some test apps for connecting to a CTI.I'm trying to find out where to get the JTAPI library that supports this? Seems like alot of the existing links/pages are broken.If someone could point me to the right direction that'd be gr...

CUCM parameters (AXL,GUI) - mapping between AXL numeric values and Web Admin string values

Hello Team, Together with my customer we are working on a CUCM config assurance script and the goal is to query certain CUCM parameters via AXL, verify them and display the misconfigured parameters to users so they can correct CUCM configuration on w...

CUCM Phone Deregistration Event

I'm trying to determine how to track if a phone deregisters from CUCM 11.X. What the alert or event might be? Is there a trigger that is sent that can be captured? Thanks in advance

Resolved! TCL Script load and reset.

I have a problem wtih incomignn call when we are using tcl on dial-peer. We have one example did that is unsed but this DID associated different UCCX scriptWhen I remove service ivr on dial-peer 100 voip tcl application still invole particular dial-...

CUCM Auto Config

Hello Dev Guys,I want to make a script to insert the configs of CUCM automatc, how can i start this? Could you guys give some directions? Regards Leonardo Santana

Answer call with CTI Route Point and then redirect to CTI Port using Jtapi

Hi ,I have an application where the external user will dial in using toll free number to the CTI Route Point and based on the route pattern it should be redirected to a particular CTI Port ( Here for every meeting one CTI Port is allocated to suppor...

Cisco IP Phone SDP setting for PTime

Hi,I am developing Call Canter application using VaxTele SIP Server framework and Cisco IP Phones (SPA514G). While development I am having an issue of voice clarity (voice is breaking). I contact to VaxTele support and they investigated the issue. It...

JTAPIProperties.updateCertificate failure reason= 0

Trying to establish a TLS connection to CUCM and get this exception thrown when calling CiscoJtapiProperties.updateCertificate().java.lang.Exception: JTAPIProperties.updateCertificate : Certificate update failed, reason= 0 UpdateCertificate failed'W...

Call manager call transfer with third-party system corpoate directory can not merge

We have a CUCM and third-party system transfer issues.Call Flow: PSTN----->GW----->CUCM----->SIP Phone-----> Press button:Directory(Find the phone number of the third-party system corporate directory)-----> TransferCalling number:ACalled number:B (si...

Call Control

Forum Posts

TCL script not able to play .wav file in ISR 4K

TCL Script on ISR4000

Dial out from CMS to CUCM registered device failsresponse

End Call on device registered to Spark fails to clear call legs on coSpace

Whisper Coaching Start/End

Resolved! Force Disconnect Calls after 5 minutes

Where to find JTAPI library to connect to Cisco CTI.

CUCM parameters (AXL,GUI) - mapping between AXL numeric values and Web Admin string values

CUCM Phone Deregistration Event

Resolved! TCL Script load and reset.

CUCM Auto Config

Answer call with CTI Route Point and then redirect to CTI Port using Jtapi

Cisco IP Phone SDP setting for PTime

JTAPIProperties.updateCertificate failure reason= 0

Call manager call transfer with third-party system corpoate directory can not merge

Get ready! Great things are coming to Cisco Community

New name, same great product: Cisco Spaces

Congratulations to the July 2022 Spotlight Award winners!

Unable to get CiscoTermButtonPressedEv from JTAPI (UCCX12.0)

LUA script help

Integrate IVR (UCCE) with VoiceBot App

CURRI - divert permissions

Gateway-based call events capturing via XMF Provider Configuration

JTAPI find if the arrived call was forwarded and the forwarding number

CUCM Cluster Implementation Via JTAPI

JTAPI ID and TAPI ID - Extracting one from the other

Log Collection API Call not working

How to search for multiple CUCM huntPilot in Python?