Call Control

What needs to be done to have multiple calls on a CTI Port? I can do makeCall multiple times after another just fine, but if there's one active outbound call, calling makeCall, while returning success, returns the same globalCallId and in fact no new...

I recall that if you open a provider and give it multiple addresses, it automatically switches over if a server goes down. However, that operation does take some time. what's the recommended approach if you need to cut your downtime to the lowest pos...

Hi, We are trying to fork media from gateway. We have run commands on the gateway and got our application registered. Registration is successful but when we make outbound calls , gateway is not sending events(CONNECTED|DISCONNECTED) to our applicatio...

Hi,https://developer.cisco.com/site/jtapi/documents/cti-tapi-jtapi-supported-device-matrix/ Cisco Spark Remote DeviceNANACTI Supported. Not supported from CiscoJTAPI and CiscoTSP I can see it's a CTI supported device but not supported by Cisco JTAPI ...

In the routing section of the JTAPI dev guide, it states: "You can configure each CTI RoutePoint with only one line in the Cisco Unified Communications Manager. A single CTI RoutePoint supports a maximumof 34 lines.To support more than 34 lines," So,...

Given that CTI Routepoints can answer calls, even terminate media, how would you then connect such an inbound answered call to another call? When I try to transfer an inbound call in hold state with an outbound state in active state I'm getting the f...

  Hi,I want to develop an automation suite to tests big loads of calls with CTI. what would be the options, is there a CTI server simulator available? I believe there is an option to reserve an IVT but then I don't think it will be ideal to run daily...

Hello, in my Application i would like to add my voice gateway to show the calls which are running now and the calls which was active in the past. So to give the user an overview about the usage for the Gateway. And i dont want to get this information...

We use custom application based on TAPI LIB,  we noticed that the call disconnects are not received from the CUCM when the call duration is more than 30 mins.on the tsp debug trace we can see tspline:fireleine and tspcallstate events  but the relevan...

I am using lineGetNewCalls() to get handles to the calls which is established before invoking my application.https://docs.microsoft.com/en-us/windows/win32/api/tapi/nf-tapi-linegetnewcalls The issue is that It always returns zero in the dwCallsNumEnt...

I have been tasked to find a way to give the call center agent (end user) the ability to decide which phone is assigned in rmuser (cucm application user for uccx). The goal is for them to be able to move between their home office and work office with...

Hi,Does Cisco JTAPI provides any API to mute/unmute (TerminalConnection/Connection) specific participant in a call or conference? Specially for external party.Regards,Umesh

Hi folks I am setting up a SIP trunk between the CUCM 11.5 and a system called Rauland (nurse system). There is no CUBE. It is a straight sip trunk between them. The Rauland team asked me to: Disable the SIP Session Timer: To avoid sending a re-INVIT...