Agent Keeps Going Not Ready

[smolz]

I have an agent that when he signs in via the desktop agent or through IP services every time a call is routed to him through the queue it goes to not ready. I see the agent go into reserved then not ready and the call is then put back in the queue and handled by someone else.

[gpulos]

since the queues used for the agent work for other agents, perhaps you can either completely delete the agent in question and recreate.

or, what i find useful with these weird symptoms is to remove the agent from all skillGroups then save the configuration. then add the agent back to all applicable skillGroups and test a call again.