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Cisco Finesse agent to agent and supervisor to agent Chat Gadget

eliegerges
Beginner
Beginner

Hello guys,

Is there an agent to agent and supervisor to agent Chat Gadget available to download and use ?

Thank you

Elie Gerges

1 ACCEPTED SOLUTION

Accepted Solutions

2Ring Gadgets support this capability.

https://www.2ring.com/contact-centers/gadgets-for-cisco-finesse/

"Managing agents with ease thanks to having detailed information on all agents, and having the option to call or chat with an agent or even force him to a different state"

Gerry

View solution in original post

10 REPLIES 10

Gajanan Pande
Cisco Employee
Cisco Employee

Hello Gajanan,

So there is no other gadget except this one from Cisco Spark ?

To enable this chatting between all agents i have only this solution ?

P.S : i have UCCX version 10.6

Thank youu

Elie,

Not sure if there is any other partner developed gadget for this purpose.

GP.