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4
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Beginner

Cisco Finesse agent to agent and supervisor to agent Chat Gadget

Hello guys,

Is there an agent to agent and supervisor to agent Chat Gadget available to download and use ?

Thank you

Elie Gerges

Everyone's tags (2)
1 ACCEPTED SOLUTION

Accepted Solutions
Contributor

Re: Cisco Finesse agent to agent and supervisor to agent Chat Gadget

2Ring Gadgets support this capability.

https://www.2ring.com/contact-centers/gadgets-for-cisco-finesse/

"Managing agents with ease thanks to having detailed information on all agents, and having the option to call or chat with an agent or even force him to a different state"

Gerry

10 REPLIES 10
Collaborator

Re: Cisco Finesse agent to agent and supervisor to agent Chat Gadget

Beginner

Re: Cisco Finesse agent to agent and supervisor to agent Chat Gadget

Hello Gajanan,

So there is no other gadget except this one from Cisco Spark ?

To enable this chatting between all agents i have only this solution ?

P.S : i have UCCX version 10.6

Thank youu

Collaborator

Re: Cisco Finesse agent to agent and supervisor to agent Chat Gadget

Elie,

Not sure if there is any other partner developed gadget for this purpose.

GP.

Contributor

Re: Cisco Finesse agent to agent and supervisor to agent Chat Gadget

2Ring Gadgets support this capability.

https://www.2ring.com/contact-centers/gadgets-for-cisco-finesse/

"Managing agents with ease thanks to having detailed information on all agents, and having the option to call or chat with an agent or even force him to a different state"

Gerry

Beginner

Re: Cisco Finesse agent to agent and supervisor to agent Chat Gadget

Denise is this the solution ? and not cisco spark ?

Cisco Employee

Re: Cisco Finesse agent to agent and supervisor to agent Chat Gadget

Hi Elie,

It is up to your needs. Either one can be the solution.

The Cisco Spark app is limited. It is being marketed as team announcements because you cannot create Spark rooms on the fly. It was written for the use case of supervisors making announcements to their team. It can be expanded further, but that would require your own development.

Thanx,

Denise

Beginner

Re: Cisco Finesse agent to agent and supervisor to agent Chat Gadget

Beginner

Re: Cisco Finesse agent to agent and supervisor to agent Chat Gadget

It sounds like after reading the about posts that, when we upgrade our UCCX supervisors and agents to start using Finesse instead of CAD, they are loosing functionality (the ability to do chats with 1 or many others in the call center).  The only solution is to pay for a third party gadget.  This in my opinion makes this a poor design by Cisco.  They at least should maintain what is already available in CAD when moving forward beyond 10.6 of UCCX you cant use CAD.

Cisco Employee

Re: Cisco Finesse agent to agent and supervisor to agent Chat Gadget

Hi,

Have you taken a look at the chat gadget that Elie had posted? I haven't used that gadget myself so I cannot determine if it is a good replacement.

Thanx,

Denise

Highlighted
PTS Beginner
Beginner

Re: Cisco Finesse agent to agent and supervisor to agent Chat Gadget

You can also checkout Parsec Telesystems MARS Chat Gadget for Cisco Finesse.

This 3rd party custom gadget provide below features

 Agent to agent chat

 Agent to supervisor chat

 Supervisor to agent chat

 Supervisor can broadcast a message to a group of selected agents(Team)

PTSFinesseChatGadget.pngMARS Chat Gadget for Cisco Finesse (UCCX ,UCCE)

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