We use Spanish menus and give the caller the choice at the top of the phone tree using CED node, but once that time has passed, the caller will no longer have that option. they will need to hang up and dial back in to get that Spanish option. How t...
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Anyone else here tinkered with the PCCE lab? I can't get the PCCE-CUBE (CSR1000v) to ping outside networks. the default route is already configured and other hosts are able to ping external networks.
Issue :- VVB Version :- System version: 11.6.1.10000-14 Default interdigit timeout settings in VVB is 3 seconds . With default settings , VVB is considering 3 seconds to trigger NoMatch event while using Menu Elements.We updated interdigittimeout at ...
Resolved! UCCE CVP app hangup after 3 minutes
I have a CVP application with a long-running list of orders being spoken. The menus are working but when I do an edge-case test and let it run an infinite loop, the app hangs up on the caller after precisely 3 minutes. This is reproducible every time...
Hi, I'm using a Global Hotlink Element - Representative, Agent for Voice and 0 for DTMF. however, when i deploy this on server and make a test call, im getting below exception with CVP default error message. com.cisco.dialogservices.DialogServic...
Hi, I'm using a Global Hotlink Element - Representative, Agent for Voice and 0 for DTMF. however, when i deploy this on server and make a test call, im getting below exception with CVP default error message. com.cisco.dialogservices.DialogServic...
If and when your CVP Call Studio app requires a ASR - the VVB Server sets up a SIP session to the Nuance ASR server. This SIP session includes SDP for MRCP and RTP to communicate the Voice Grammars (MRCP) and the actually speech (RTP). The problem...
First, let's start by stating that we (my team) are kinda new to CVP, so we don't know a lot, and the first thing that we notice is that the official CVP documentation is not that good.We're trying to make use of the database element with a multiple ...
Hi All, Looking for details around securing UCCX communication with CUCM, Finesse, CUIC & Social Miner. Are their any available documents which I can follow to achieve this for one of my customer. Thanks! Akhilesh
We are trying invoke a custom code to access a CRM system and upload a voicemail file via base64. The base64 conversion is working, but unable to invoke the the CRM connection.
Morning I have just upgraded my system from 10.5 to 10.6 and I am now trying to get Finesse configured for my agents to migrate across. The issue I am having is with the browser setup that was available in CAD. In this, we have several pages th...
When I run the sp_csq_interval, do I have to give start and end time params in UTC? or local timezone? How do I get that information? do I get times (interval_start_time, interval_end_time) in UTC or local time zone? In database table sheet, it says ...
We have an issue when trying to execute our virtual agent-driven attended transfer operation. Please see the attached Word-file with the question. With the CONSULT_CALL command sent to Finesse, we do NOT get any notifications on the original call d...
I have created a configuration script to reskill agents based on need. The script collects credentials from the user, which are passed to the CCX REST API. I tested the API calls with Postman and then set up the script with Powershell. This script wo...
I have been trying to find the correct structure to update the Desktop Layout XML so that: 1. First row has 2 columns (2-column layout for gadgets hosted in 1st row) 2. Second row occupies the entire width of the page (1-column layout) Is this even...
