Hi all, I am having trouble connecting to a customer's UCCX CTI server, so I figured the CTI server is not enabled. Is there a document on how to enable the CTI server? Secondly, by default, does the CTI server listen on port 42027? Thank you
Forum Posts
Hello, I try to open session in AgentMode. I send Open_Req with Service Mask ServiceClientEvent (0x00000001), which mean session mode is AgentMode. But telephony sends me message without information about Agent in OpenConfirmation (OpenConfirmation d...
Hi,I want to create a different interface from where the agent can reply to the social miner chat. Social miner exposes the client side API through which I can pretty UI for chatting. Is there any way I can make an agent reply to the chat in a differ...
Hi Team, I was trying to create a chat Room. I have successfully generated a feed ID and feed Ref URL. Also assigned the feed to campaign.Now when I am making a POST request to http://hq-socialminer.abc.inc:8080/ccp/chat for creating a Chat request, ...
I would like to know what image-type is recommended for the icon in the left-side vertical menu in Finesse.I follow the guide in Finesse Administration Guide for Finesse 12.0 ETF section "Customise Icons in Left Navigation Bar"I use the <icon> tag an...
Resolved! UCCX Realtime Stats
I am aware of the realtime stats API (http://uccxserver:9080/realtime/schema). My question about the API is more around documentation (lack of) and support. Should we feel safe using this API, or, since it is not documented, is Cisco going to make...
Hello guys,Is there an agent to agent and supervisor to agent Chat Gadget available to download and use ?Thank youElie Gerges
Hello, I know 3 years back this was a huge feature request - does anyone know if there is a way through the API to know if there are any available agents to chat with in the call center? We want to disable the chat button if there are no agents logg...
Hello All, I have problem pinging VLAN's defined on master switch which is VTP master. On switch itself, I can ping VLAN gateways, but on two connected switches, I can't. Switches are connected through 1Gb SFP, ports are trunked on all 3, all VLAN's ...
Dear Team, I am in need to track the last 2 menus that the callers has entered into during the VXML script among with the Calling number (ANI). is there any way i can track this ??? Regards,
I have a UCCE 11.6 lab system where I'd like to find the low-level real-time data on queued calls. I'm not sure if I'm looking for an API or a Database. Do you know which Cisco doc talks about this? I had heard that there's an Informix database I...
Hi all, For various very long reasons relating to working around CORS and embedding other 3rd party apps/CRMs, we're trying to run Finesse 11.6(1) ES01 at a customer behind a reverse proxy. Everything's set up and forwarding / URL rewriting. Howeve...
I have a simple question that I can't seem to find on any of the documentation available from Cisco UCCE. If agent A is skilled in Skill Groups X & Y at the same time how does AvailTime get reported in both Skill Groups if he had a total of 60 second...
Hi,I am getting this error in CVP 11.5 and it's happening intermittently. There are no errors in application logs or CVP logs. I am not sure why this is happening.SERVER ERROR: bad_url: /CVP/Server?MSG_TYPE=CALL_RESULT&CALL_ID=7356F591E4E111E78BB18CB...
I have a report and dashboard with html hyperlinks that work in CUIC versions 9.0, 9.1, and 10.0. I just put HTML code in the database data, and CUIC would render it as expected. However, in CUIC 10.5 this no longer works. All HTML code now appears a...
