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Intro to Ansible

Good Documentation

The Great Selenelion


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Forum Posts

Dears, I would like to ask about the feasibility of the integration between Cisco SocialMiner (Chat) and Third-party CRM systems in order to have a screen pop-up when a chat is assigned to an agent. The pop-up is to display customer information retri...

ln33147 by Level 4
  • 987 Views
  • 1 replies
  • 0 Helpful votes

We have a VAR writing an IVR application under Java/Tomcat.  We are using UCCX 10.6.1 SU2.  They are experiencing session management issues.  TAC has repeatedly asked about load balancers and there are none at this stage, but that is our desired end ...

mlpalmer by Level 1
  • 1180 Views
  • 2 replies
  • 0 Helpful votes

Following a recent UCCX 11.6 deployment, i have been asked by the customer to clarify the roadmap for Finesse browser compatibility moving forward. The customer is currently rolling out windows 10, and wants to standardise on Edge moving forward, and...

krispovey by Level 1
  • 3046 Views
  • 1 replies
  • 0 Helpful votes

We are working with our own Virtual Agent Console application utilizing the Cisco UCCX 11.6 sandbox lab 1) We are trying to logout the agent with some reason code (we are using ones specified in the Cisco Finesse Administration Console\Reasons - 22, ...

vbashin by Level 1
  • 1569 Views
  • 2 replies
  • 0 Helpful votes