I work with Cisco Finesse version 11.5 . my agent state changes from ready to reserved to not ready to ready to not ready. I cannot receive any inbound calls. Any ideas on how to fix this?
Finesse softphone is loaded in to external web page. We are trying to do 2 way communication using gadget. Gadget is able to send data to web page, but gadget is unable to receive data from the external web page.
Hi, I have two CUCM separate clusters first cluster devices numbers 5XXX i want to dial from the second cluster with 0095XXX to the first cluster how does this work. ThanksCollaboration, Enterprise Application Gateway
Dears,
I would like to ask about the feasibility of the integration between Cisco SocialMiner (Chat) and Third-party CRM systems in order to have a screen pop-up when a chat is assigned to an agent. The pop-up is to display customer information retri...
We have a VAR writing an IVR application under Java/Tomcat. We are using UCCX 10.6.1 SU2. They are experiencing session management issues. TAC has repeatedly asked about load balancers and there are none at this stage, but that is our desired end ...
Has anybody played with "Local Variables" and can give me a sample how to work with them?I'm looking for a way how to create them, read and change values. I'm trying to create element that reads file, parses it's content and stores values in "local v...
Following a recent UCCX 11.6 deployment, i have been asked by the customer to clarify the roadmap for Finesse browser compatibility moving forward. The customer is currently rolling out windows 10, and wants to standardise on Edge moving forward, and...
Hello,I got excited about using the Application Gateway in the newly-released PCCE 11.6, so I wrote a library in JavaScript that uses Node.js to host a socket server and handle the connections from the ICM Router.It's a new project, so I'm sure there...
I am attempting to set up a dashboard within CUIC 11.6 that when an agent logs in, they are able to see their own phone statistics. Is this possible to set up? I do not want the agents to be able to view others statistics.
We are working with our own Virtual Agent Console application utilizing the Cisco UCCX 11.6 sandbox lab 1) We are trying to logout the agent with some reason code (we are using ones specified in the Cisco Finesse Administration Console\Reasons - 22, ...
We have a VXML app developer partner who have a VXML application which runs on their own tomcat Server.i.e. its a VXML application which does NOT run on the Cisco VXML Server.So we reach this app via a simple CVP Call Studio Subdialog app.The partner...
We use Spanish menus and give the caller the choice at the top of the phone tree using CED node, but once that time has passed, the caller will no longer have that option. they will need to hang up and dial back in to get that Spanish option. How t...
Anyone else here tinkered with the PCCE lab? I can't get the PCCE-CUBE (CSR1000v) to ping outside networks. the default route is already configured and other hosts are able to ping external networks.
Issue :-
VVB Version :- System version: 11.6.1.10000-14
Default interdigit timeout settings in VVB is 3 seconds . With default settings , VVB is considering 3 seconds to trigger NoMatch event while using Menu Elements.We updated interdigittimeout at ...
