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Courtesy Callback Configuration

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ramimakram
Level 1
Level 1

‎09-19-2017 04:45 AM - edited ‎03-14-2019 05:35 PM

Hello,

 

I have a problem with CVP reporting configuration. In Callback_Entry VXML application we get the _ccvServlet empty. I do not see anywhere in guides where this should be set.

Also i have tried to send "_userCourtesyCallbackEnabled" as set to 1, but it's always 0 in logs

 

CallbackEntry,09/19/2017 15:31:13.864,,start,parameter,_userCourtesyCallbackEnabled=0
10.3.222.26.1505820673864.2.CallbackEntry,09/19/2017 15:31:13.864,,start,parameter,ani=201000265958
10.3.222.26.1505820673864.2.CallbackEntry,09/19/2017 15:31:13.864,,start,parameter,qname=billing
10.3.222.26.1505820673864.2.CallbackEntry,09/19/2017 15:31:13.864,,start,parameter,callid=C797E6F49C6211E7B55A30E4DBAAE680
10.3.222.26.1505820673864.2.CallbackEntry,09/19/2017 15:31:13.864,,start,parameter,queueapp=BillingQueue
10.3.222.26.1505820673864.2.CallbackEntry,09/19/2017 15:31:13.864,,start,parameter,_dnis=811111111110794
10.3.222.26.1505820673864.2.CallbackEntry,09/19/2017 15:31:13.864,,start,parameter,_ccbServlet=
10.3.222.26.1505820673864.2.CallbackEntry,09/19/2017 15:31:13.864,,start,parameter,ewt=100
10.3.222.26.1505820673864.2.CallbackEntry,09/19/2017 15:31:13.864,,start,parameter,_ani=201000265958
10.3.222.26.1505820673864.2.CallbackEntry,09/19/2017 15:31:13.864,,start,parameter,_ccbServletReqTimeout=0
10.3.222.26.1505820673864.2.CallbackEntry,09/19/2017 15:31:13.864,CVP Subdialog Start_01,enter,
10.3.222.26.1505820673864.2.CallbackEntry,09/19/2017 15:31:13.958,CVP Subdialog Start_01,exit,done
10.3.222.26.1505820673864.2.CallbackEntry,09/19/2017 15:31:13.958,AudioPath,enter,
10.3.222.26.1505820673864.2.CallbackEntry,09/19/2017 15:31:13.958,AudioPath,exit,done
10.3.222.26.1505820673864.2.CallbackEntry,09/19/2017 15:31:13.958,Enter Queue_01,enter,
10.3.222.26.1505820673864.2.CallbackEntry,09/19/2017 15:31:13.958,Enter Queue_01,custom,Callback_Enter_Queue,ELEMENT_ENTRY
10.3.222.26.1505820673864.2.CallbackEntry,09/19/2017 15:31:13.958,Enter Queue_01,element,warning,Could not retrieve "_ccbServlet". Please check your configuration.
10.3.222.26.1505820673864.2.CallbackEntry,09/19/2017 15:31:13.958,Enter Queue_01,custom,Callback_Enter_Queue,ELEMENT_EXIT
10.3.222.26.1505820673864.2.CallbackEntry,09/19/2017 15:31:13.958,Enter Queue_01,exit,error
10.3.222.26.1505820673864.2.CallbackEntry,09/19/2017 15:31:13.958,PlayErrorAudio1,enter,

1 person had this problem
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bill.king1
VIP
VIP
In response to ramimakram

‎12-19-2017 05:40 AM

For the benefit of the group, can you share what had to be added/changed?

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ramimakram
Level 1
Level 1
In response to bill.king1

‎12-19-2017 05:47 AM

Sure, it was mis-configuration on gateway as i am not familiar with gateway conf.

Below is feedback from TAC engineer:

Al calls on gateway have incoming dial-peer and outgoing dial-peer.

If incoming dial-peer is not specified – gw uses default inbound dial-peer.

But for CCB you need to configure service. Service is configured only on incoming dial-peer.

So you need specify incoming dial-peer for called number 999 (incoming called-number 999).

This means that all calls with called number 999 will be used this dial-peer as incoming.

 

dial-peer voice 201 pots

trunkgroup XXX

incoming called-number ^6105$

service cvp-survivability

direct-inward-dial

 

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srinivascisco
Level 1
Level 1
In response to ramimakram

‎06-06-2018 02:19 PM

what was that missed config on ingress?

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stork
Level 1
Level 1
In response to srinivascisco

‎06-07-2018 06:51 AM

ramimakram stated that there was no incoming dial-peer configured, as such the call would hit default incoming dial-peer 0.

 

The survivability service needs to be configured on an incoming dial-peer, so one needed to be created.

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carlos.trivino
Level 1
Level 1

‎03-28-2018 12:51 PM

Hi,

 

I'm having the same issue on a CVP 11.0 installation. My ICM script does have set the user.CourtesyCallbackEnabled set to 1. The difference is that my CVP script is called IVRCustomCallBack. In the logs of my CVP Script IVRCustomCallBack none of the call back parameters are shown:

 

192.168.32.177.1522247010314.0.IVRCustomCallBackEntry,03/28/2018 10:23:30.314,,start,newcall,
192.168.32.177.1522247010314.0.IVRCustomCallBackEntry,03/28/2018 10:23:30.314,,start,ani,4167356729
192.168.32.177.1522247010314.0.IVRCustomCallBackEntry,03/28/2018 10:23:30.314,,start,areacode,416
192.168.32.177.1522247010314.0.IVRCustomCallBackEntry,03/28/2018 10:23:30.314,,start,exchange,735
192.168.32.177.1522247010314.0.IVRCustomCallBackEntry,03/28/2018 10:23:30.314,,start,dnis,5817
192.168.32.177.1522247010314.0.IVRCustomCallBackEntry,03/28/2018 10:23:30.314,,start,uui,NA
192.168.32.177.1522247010314.0.IVRCustomCallBackEntry,03/28/2018 10:23:30.314,,start,iidigits,NA
192.168.32.177.1522247010314.0.IVRCustomCallBackEntry,03/28/2018 10:23:30.314,,start,parameter,ani=4167356729
192.168.32.177.1522247010314.0.IVRCustomCallBackEntry,03/28/2018 10:23:30.314,,start,parameter,qname=billing
192.168.32.177.1522247010314.0.IVRCustomCallBackEntry,03/28/2018 10:23:30.314,,start,parameter,callid=6C34EA3431CA11E8A898AD655FB95A71
192.168.32.177.1522247010314.0.IVRCustomCallBackEntry,03/28/2018 10:23:30.314,,start,parameter,queueapp=BillingQueue
192.168.32.177.1522247010314.0.IVRCustomCallBackEntry,03/28/2018 10:23:30.314,,start,parameter,_dnis=5817
192.168.32.177.1522247010314.0.IVRCustomCallBackEntry,03/28/2018 10:23:30.314,,start,parameter,ewt=150
192.168.32.177.1522247010314.0.IVRCustomCallBackEntry,03/28/2018 10:23:30.314,,start,parameter,_ani=4167356729
192.168.32.177.1522247010314.0.IVRCustomCallBackEntry,03/28/2018 10:23:30.314,CVP Subdialog Start_01,enter,
192.168.32.177.1522247010314.0.IVRCustomCallBackEntry,03/28/2018 10:23:30.377,CVP Subdialog Start_01,exit,done
192.168.32.177.1522247010314.0.IVRCustomCallBackEntry,03/28/2018 10:23:30.377,Enter Queue_01,enter,
192.168.32.177.1522247010314.0.IVRCustomCallBackEntry,03/28/2018 10:23:30.377,Enter Queue_01,custom,Callback_Enter_Queue,ELEMENT_ENTRY
192.168.32.177.1522247010314.0.IVRCustomCallBackEntry,03/28/2018 10:23:30.377,Enter Queue_01,element,warning,Could not retrieve "_ccbServlet". Please check your configuration.
192.168.32.177.1522247010314.0.IVRCustomCallBackEntry,03/28/2018 10:23:30.377,Enter Queue_01,custom,Callback_Enter_Queue,ELEMENT_EXIT
192.168.32.177.1522247010314.0.IVRCustomCallBackEntry,03/28/2018 10:23:30.377,Enter Queue_01,exit,error
192.168.32.177.1522247010314.0.IVRCustomCallBackEntry,03/28/2018 10:23:30.377,PlayErrorAudio1,enter,
192.168.32.177.1522247010314.0.IVRCustomCallBackEntry,03/28/2018 10:23:30.381,PlayErrorAudio1,interaction,audio_group,initial_audio_group
192.168.32.177.1522247010314.0.IVRCustomCallBackEntry,03/28/2018 10:23:30.393,PlayErrorAudio1,exit,done
192.168.32.177.1522247010314.0.IVRCustomCallBackEntry,03/28/2018 10:23:30.393,Get Status_01,enter,
192.168.32.177.1522247010314.0.IVRCustomCallBackEntry,03/28/2018 10:23:30.393,Get Status_01,custom,Callback_Get_Status,ELEMENT_ENTRY
192.168.32.177.1522247010314.0.IVRCustomCallBackEntry,03/28/2018 10:23:30.393,Get Status_01,element,warning,Could not retrieve "_ccbServlet". Please check your configuration.

 

CVP reporting server is up and runing as well as the Call Servers. Any help is appreciated.

 

Thanks.

 

Carlos Trivino

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geoff
Level 10
Level 10
In response to carlos.trivino

‎03-28-2018 07:27 PM

Well that error about the ccbServlet not running is disturbing. Does this work for you?

 

http://<REPORTING_SERVER>:8000/cvp/CallbackServlet?method=Diag

 

Regards,

Geoff

 

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carlos.trivino
Level 1
Level 1
In response to geoff

‎03-29-2018 06:56 AM

CallBackServlet.JPG

 

Hi Geoff,

 

Yes it does. Here is the screen shot:

 

 

Preview file
96 KB
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ramimakram
Level 1
Level 1
In response to geoff

‎04-03-2018 02:56 AM

It was mis-configuration on gateway as i am not familiar with gateway conf. Please check above comment marked as solution

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