Looking for graphical real time display about UCCX contact center

[chandru_bbc]

Hi 

We have a small UCCX contact center and Cisco Finesse, using which the agents are taking calls.

Other than Cisco Finesse supervisor, is there any tool, which gives you the real time statistics of the agents logged in, call waiting, calls answered and calls abandoned. etc.

Eg: In Nortel we had GRTD thin client application.

[Thomas G. Johannesen]

I Will recommend 2ring Dashboard.

https://www.2ring.com/products-manager/dashboards-wallboards-uccx-ucce-pcce-hcs/general/

[chandru_bbc]

Hi Thomas

Is this software is chargeable? We need to purchase this product and get it used?

regards

-chandru

[Thomas G. Johannesen]

Hey

It is and 3rd party product (so You have to buy it ) 

Otherwhise you Can build some Dashboard i cuic , but the real time stats there it limited

[PTS]

Hi 
You can check out below 3rd party wallboard solution for your requirement
MARS UCCX Wallboard : https://developer.cisco.com/ecosystem/cpp/solutions/161758/

You can also write for details of the solution to info@parsec-tech.com

[MHirschmann]

Hello, 

I can agree with Thomas. 2Ring Dashboards & Wallboards is spot on for what you are asking for. 2Ring can be embedded into Finesse Desktop layout see example below or can be accessed using a webbrowser. If needed you can also create permalinks of CUIC reports and show these in the same layout of UCCX data that you mentioned.
If you need to know more let me know. 

Regards,

Marco

[bill.king1]

You mentioned other tools, but have you looked into the Cisco CUIC product which comes with your UCCX install? It has things like dashboards and/or report you can use to display that information.

[jim-j]

With UCCX 12.5.1 SU1 I'm still using this freebie:

https://www.ucguru.com/free-wallboard-for-uccx/

[Roger Kallberg]

We used that as well, with our own tweaks to the webUI, like flag images for the various languages supported in our CCX queues, until we began the journey to migrate to Webex CC. It worked very well for us for many years.

[Elliot Dierksen]

I think you could embed some of those stats in a gadget in the agent Finesse page. I am not Finesse expert, but it sounds plausible.

[chandru_bbc]

Hi 

Thank you Thomas, PTS, Marco Jim,and Elliot for your replies.  as per bill I worked on the CUIC to display the dashboard as per Bill.

Roger, Can you explain more on WebUI?

-chandru

[Roger Kallberg]

What is it specifically that you’d want to know?

[chandru_bbc]

Hi 

I have created the Dashboard using CUIC and now I would like to have calls answered, calls abandoned, and calls presented in chartwise, rather than reporting style. I looked for the agent summary report, which is displaying in reportwise.

any suggestion please.

[MHirschmann]

With 2Ring you can choose which ever format you want see example below: or this url for real time view:
https://demo.2ring.cloud/viewer/#/anonymous/ii6udt/fullscreen/toolbar

Regards,

Marco 

[chandru_bbc]

Hi Hirschmann

I think this is 3rd party which I need to pay for this. anything is there with the existing CUIC reporting?

Also