I have been working to get a Courtesy Callback test done in my lab environment. After getting my survivability.tcl errors worked out the call back queuing is working. I can call in, leave my name and number, then after the ewt it calls me back. Great!
However, after picking up the callback, the system does not recognize any of my inputs via DTMF or voice to get back to an agent. The application log in CallbackWait ends after 3 noinput results.
I assume this is some sort of problem in my CUBE config? Maybe one of the dial-peer settings? My CUBE skills are not too strong and I haven't seen a working system yet to compare with.
Please let me know of any suggestions to try. Log and config files are attached.
Version 11.6, CUBE is ingress/egress, stock Cisco scripts.
Solved! Go to Solution.
We too have this DTMF issue when the callback is triggered and while caller is giving the input back. Could you please help with what exactly you modified to fix the issue?