Social Miner with CCx - customization for customer web page

[andri]

Hi

was going through the document for Social Miner API 10.6

https://developer.cisco.com/docs/contact-center-express/#!previous-documentation-pdfs

Is it possible to customize the look and feel for the customers, by using the API described for the Chat Feed (Chapter ?

Or is the look and feel for the customer fixed with a form when using Social Miner with CCx ?

Anyone looked into this matter ?

We have so many companies that want to have flexibility in how, the interaction should work with design and more things, so the API seem to be perfect for that scenario - given they work for my scenario.

Regards

Andri

[ewindgat]

have you looked at the chat templates? You are able to configure the content.

[andri]

Hi

I'm more thinking about using the API to customise, since customers really want to control everything in terms of look and feel - the templates are kind of limiting - but please correct me if i'm wrong here

Regards

Andri

[ewindgat · Accepted solution]

There are two options are available to customize the look and feel of Customer chat UI.
•  If customer wants to use the default Customer Chat UI (from SocialMiner) which is visible after entering the details in chat form (generated by UCCX) . You will able to customize it to some extent like welcome message, logo etc. beyond that customization is not possible.
o  Please refer List Chat Web Forms section of 10.6(1) UCCX Administrator Guide 
     http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/config/guide/UCCX_BK_CEC562D1_00_cisco-unified-ccx-administration- guide106.pdf

•  If you do not want to use the default Customer Chat UI he can develop his own Chat UI from scratch using chat feed APIS provided by SocialMiner.
o Please refer chapter 8 of 10.6 (1) SocialMiner Developer guide
https://developer.cisco.com/docs/contact-center-express/#!previous-documentation-pdfs 
• Please refer customer-chat-sample.zip sample code from Tools and Samples section  from https://developer.cisco.com/site/socialminer/documentation/index.gsp