What is the difference in privileges between Primary & secondary supervisors for the agent teams?
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06-11-2014 11:19 AM - edited 03-14-2019 01:31 PM
What is the difference in privileges between Primary & secondary supervisors for the agent teams?
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06-11-2014 12:29 PM
I've never seen any functional difference between them.
From a reporting standpoint, the Primary supervisor is the one that will show as the supervisor in the Agent Team reports

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06-11-2014 12:39 PM
Primary is who the team reports to, the primary can appoint secondary supervisors within the team who will be able to also have supervisor desktop functionality.
