Activity in DevNet Collaboration
XMPP Subscription and Notifications
Scenario:I have three clients connecting to Cisco Finesse's XMPP service simultaneously: Finesse desktop client using BOSH.My custom CTI Toolbar front end is using BOSH. A custom Java-based connector using XMPP. All three clients can connect simultan...
UCCX and MS Dynamics On-prem CRM Integration using Rest API
Hi, Does anyone know the integration between cisco UCCX and MS Dynamics CRM using rest API to get the customer info from CRM and if there is no info , the agent should enter the data manually . Also if there is inbound international call i want t...
How to activate Social Miner side B
Hi all, the Social Miner guide says the following: “Social Miner is not inherently a redundant component like the rest of the UCCE components. Implementing a Side B for Social Miner represents a manual process to achieve a sort of redundancy via Disa...
read the dialog notification from xmpp finesse
I am successfully connected to the XMPP server using jar "smack-tcp-4.4.8"Also able to subscribed the team and user. got the below response from server. <pub sub xmlns='http://jabber.org/protocol/pubsub'<pubsub xmlns="http://jabber.org/protocol/pubsu...
Resolved! Status API for PCCE - Operation rules API
Status API for PCCE - Operation rules doesn't show sample API, Is this covered anywhere ?https://developer.cisco.com/docs/packaged-contact-center/operation-rules/
Resolved! Trace level API PCCE
Trace level API for PCCE is expected to return trace at each component level like for CCE, it should return traces levels set on services of Router, Logger, AW.But as per output of below API it just returns output at high level of products.https://de...
Load JSON Data with embedded List
Hello, I wanted to filter from following json load retried from WebEx Room list and print only the rooms.The current script returns the following error:json.decoder.JSONDecodeError Traceback (most recent call last):File "jsonWebExGetRoomFromList.py",...
Resolved! WebEx API Create Team - Access Token Issue
Hello,I was running the following WebEx API and ran into an authorization header issue.I guess it does not like using env variables in authorization header. https://developer.webex.com/docs/getting-started#personal-access-tokens#!/usr/bin/Pyhon3impor...
Call Studio, EGit and GitHub compatibility
We are in the process of migrating from BitBucket to GitHub. We currently use EGit plugin in Call Studio to connect to BitBucket. However, upon attempting to import a project from GitHub into Call Studio, following error is thrown: "Cannot list the a...
XSI Events Status check
Hi All,I am not aware if there is any place where we can check the status of the XSI Actions and events.Posting here to clear out if there was a downtime for XSI events on 04/04 due to any reason because we seem to have incurred a data loss with our ...
Resolved! Webex Contact Center Flow iterate through array
Hello everyone,I'm working on a Text-to-Speech (TTS) application where I need to iterate through JSON data retrieved from an API and vocalize each element. The JSON structure is as follows:{ "array": [ {"elem": "a"}, {"elem": "b"} ]}My goal i...
How to pass User-to-User available in VVB SIP Request to VXML Server
VVB Version :- 11.6.1.10000-14CVP Version :- 11_6_1_0_0_0_15 FLOW :-SBC (Oracle --> VVB --> VXMLServer) StandAlone ModelQuestion :- Is it possible to pass User-to-User available in VVB SIP Request to VXML Server ?SIP Request :-INVITE sip:615953xxxx@...
Finesse filterId's for CUIC report
There are a number of stock live data reports that are configured on Finesse Admin Desktop settings for the Agent. An Example of which is the following Live Data Report:<gadget>https://my-cuic-server:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadge...
CVP Development - Java - How to add Audio Items with SSML
I have a custom voice element that replaces the audio items in a MFoundationForm based on an API. It's been working but now we need to allow SSML. How do I construction VoiceElementConfig.SayItSmart audio items or VoiceElementConfig.AudioItem audio i...
UCCX Configuration API assign Supervisor Capabilities
Hello! I'm trying to automate creating and assign resources on an UCCX through the configuration REST API. I successfully managed to sync resources from CUCM, assign resource groups and teams but I'm stuck with the supervisor capabilities. If I manua...
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