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Hello,currently I am unable to provision PCCE lab. I've canceled previous lab since one of the servers went unaccessible overnight, and now the provision has ended with errors.Thanks for assistanceJuraj
I scheduled a reservation for a PCCE sandbox to commence at 7 AM (CDT) today 7/24.The reservation started on time on PCCE sandbox RAVE35, but hit a problem during provisioning on Customer Voice Portal 11.5 PCCE-003.Error: General ExecutionDescription...
Hello Sandbox Community!We are currently seeing issues with the setup of some Sandbox Labs. We're working on this issue and hope to have it resolved within the next few hours. We apologize for any inconvenience the may have caused.Please let us know ...
Hi,I am trying to develop CTI client app for UCXX and want to try this on Sandbox. I believe i need .CIL library first to create a client application. I was wondering if its possible to access CTI server on sandbox where i can download CTI desktop cl...
Hi everyone,I am playing with Finesse server and unable to enable queue statistics.I have started Unified Contact Center Express 11.5 sandbox and used Cisco Finesse Desktop API to retrieve queue statistics. Response which I got contained only values ...
Dear all,I have reserved APIC-EM__GA_HW-MiniLab-3_Reservation. I have got an e-mail that the lab was being prepared. Now, 12 hours after the lab preparation e-mail was received, I did not receive an e-mail that the lab is prepared. When I open the la...
Hello,I created a sandbox and I connect to the vpn with sucess but something wrong with the dns:on chrome I get: hq-uccx.abc.inc’s server DNS address could not be found.>nslookup hq-uccx.abc.incServer: directory.abc.incAddress: 10.10.20.100*** dire...
Our email tech is working with zimbra, so you can click a phone number in an email and have jabber call it. They are asking for a "presence session id" ? This is new to me. Any pointers would help. Thanks, CUCM 10.5..2.12901-1 IMP 10.5.2.22900-2
I'm a bit out of my area here, but I'm trying to assist in finding a solution. Any pointers would be helpful. We are trying to link Zimbra with IMP, so when you click a phone number in an email, Jabber will call it. Zimbra hasn't been particularly h...
Hi, I have tried to reserve an instance of the Unified Contact Center Express 11.5 sandbox this morning and each time it was activated with the status ACTIVE (WITH ERROR). It seemed to be stuck at that point and I had to End the Reservation as no cre...
I need to allow multiple people to access my sandbox at the same time. But the VPN does not allow that.1 - Is there a way to allow a single VPN ID to work for more than one instance at the same time?OR2 - How can I create more VPNs to access the san...
Hi,As the lab description, there are Jabber1 and Jabber2 which we can rdp to and control the softphone there. However, the guide seems not to provide a ip address for FQDN for the Jabbers. I changed our DNS 10.10.20.100 and try to rdp to "jabber1", b...
Hi all,I'm trying to connect to Cisco Finesse after I create my sandbox but I always get this error message: 'The device associated with that extension or dial number is invalid.'. I'm using some of the default accounts (agent1, agent2..) but I got t...
I am connected via VPN to the FirePOWER Single Chassis sandbox.Only the ESXi host and Windows 2012 server are accessible.The FirePOWER chassis, ASA logical device and inside/outside Windows 2008 servers are all inaccessible. Even trying to access the...
I've do customization for Task Routing integration with social media application, I'd like to extend maximum duration to 1 month, anyone can approve this request?
