02-02-2023 01:24 AM
Hi Team,
I am working in a upgrade and as part of the upgrade process , I want to install the "ciscocm.enable-sha512sum-2021-signing-key-v1.0.cop.sgn".
Our version is 10.5.2.13901-2 and I have to load the COP file to run the pre-upgrade check
The file is loaded on to the SFTP server . The CUCM is selecting the file under the upgrade page and then it is failing as shown below.
Noticed the file name is showing twice and no idea why
Tried different SFTP server ,same result and currently i am using the Titan SFTP one
FAILED with the following reason
ciscocm.enable-sha512sum-2021-signing-key-v1.0.cop.sgnciscocm.enable-sha512sum-2021-signing-key-v1.0.cop.sgn
Directory /
Server 10.1.0.1
User Name root
Download Status
Download Status Warning Error encountered: The file could not be downloaded. MD5 Hash Value:
I suspect since the file name is showing as twice - it is failing the MD5 value.
Please help
Regards
R
Solved! Go to Solution.
02-02-2023 08:48 PM
resolved -Found to be an issue with the FTP server
02-02-2023 01:25 AM
I am getting the same error on GUI as well as in CLI
02-02-2023 01:38 AM
verify the MD5 of downloaded file. looks like file downloaded is corrupted. . On the cisco software.cisco.com download page MD5 value is mentioned compare it with the downloaded. You can check the MD5 of a download file using below command from windows machine.
Windows
Open the Windows command line.
Press Windows + R, type cmd and press Enter.
Alternative: You can also open command prompt or Windows PowerShell from the Start menu, of course.
Go to the folder that contains the file whose MD5 checksum you want to check and verify.
Command: Type cd followed by the path to the folder.
Tip: You can drag and drop a folder from Windows Explorer to insert the path.
certutil -hashfile <file> MD5
Replace <file> with the filename.02-02-2023 01:53 AM
Thanks Nithin.
I did check with a MD5 checker tool and not seeing any error
02-02-2023 02:00 AM
Any idea why the name is showing up twice in GUI as well as in the CLI command .
I think because of this the md5 is failing
02-02-2023 02:03 AM
1) ciscocm.enable-sha512sum-2021-signing-key-v1.0.cop.sgnciscocm.enable-sha512s um-2021-signing-key-v1.0.cop.sgn
q) quit
Please select an option (1 - 1 or "q"
As noticed the CUCM downloaded the file from the SFTP server but the downloaded file name is showing twice
02-02-2023 08:48 PM
resolved -Found to be an issue with the FTP server
02-02-2023 10:02 PM
If you please could outline what was the issue with the FTP server that might be helpful for others that down the line sees this post and has a similar problem.
04-04-2023 10:57 AM - edited 04-04-2023 10:57 AM
What SFTP server were you using that you found was giving you the issue? I'm having the same prob but trying to find a free commercial one other then solar winds to use.
05-08-2023 01:25 AM
@dass ranjith , could you please elaborate what was the issue with the FTP server and how it got resolved.
we are also exeriencing same issue (we are using : SolarWinds SFTP)
05-08-2023 04:25 AM
05-17-2023 03:52 AM
I also have this issue. Can you confirm what version of what SFTP server and tell us what the issue was and how you fixed it?
05-17-2023 05:33 AM
Solarwinds sftp was closing the session randomly after connecting. At first it would fail to authenticate but once i turned on OpenSSH in services I was able to authenticate fine but it kept dropping the SSH session once it was trying to download the .cop files.
I am using Rebex Tiny SFTP, absolutely free and safe to use and worked like a charm.
05-17-2023 05:38 AM - edited 05-17-2023 05:38 AM
Thanks. If it's definitely an issue that only affects Solarwinds I can feed that back and we can look at alternatives and I'll have a look at Rebex Tiny SFTP.
08-11-2023 08:33 PM
Thank you for this powerful little app. I had same issue with solarwinds sftp. I switched to Rebex Tiny SFTP and issue was gone.
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