Webex Administration

Hi Team,We have enabled Peer Firmware Sharing (PFS) in Control Hub. Our understanding is that PFS allows a "root device" to download the firmware from the cloud and then distribute it to other devices within the same subnet via peer-to-peer sharing, ...

Hello,Does anyone have any ideas/information on backing up and restoring Cloud Hub settings. Is this possible? Can anyone suggest a strategy other than taking screenshots / making notes?If we wanted to transfer settings from one Cloud Hub tenant to a...

We're switching from the Jabber client to Webex and have noticed the following:User presence status doesn't change for regular Outlook appointments, only when a Webex meeting is linked. The M365 hybrid calendar is enabled, and I can see all appointme...

I have looked everywhere - it seems there should be somewhere in Control Hub where I can increase the file size that can be shared in a Webinar - I can't find it anywhere and the AI agent just tells me I can but not how to get there.  Help me!!

Is anybody else having this issue?It has been 6 weeks and support is still working on it.Thanks 

Good to have this feature?UCCX .aef script upload and convert on Webex Contact Center

If as a customer, our organization has decided not to share the administration of the Webex platform due to confidentiality concerns, does the subscription change when there is a change of partners? If so, who is responsible for the domain claim and ...

Hi team,May I know how to use and setup to use Webex support tool to give the vendor remote access to the property server?

Are feature access codes (star * codes like *72 to initiate call forwarding) actually a thing on Webex? Or used to be but not anymore? I'm reading help articles that show them for Webex, and I'm reading that I can customize them. However, I cannot fi...

Hi, We have just rolled out Webex CC cloud solution with premium standard and WFO agents, we have hit a few overages and I'm wondering how is the best way to drill down by team department or user to see who and when is using the additional licences, ...

My team and I are working to migrate our users from Jabber to Webex.  We have Directory Connector in place, currently configured to map the ‘Email’ attribute in AD with their userID in Webex.  However, last week we discovered there is a large number ...

Hello Folks, We have 10 Cisco Room Schedulers installed outside the training rooms within the premises. These room schedulers are integrated with the Webex Control Hub, which in turn is connected to the Microsoft Calendar service. The schedulers also...

I’m running into a issue with the Webex App (Windows) where digits from the keyboard (numpad or number row) do not work during an active call only when the Calling Dock is enabled. If I toggle the Calling Dock off, the numpad and keyboard work normal...

Trying to use Webex Contact Center Bulk Operation to add new Holiday List.   I export current data, change to new data and I get the following errors.   Not sure what the system is wanting as they can't be null, however the export doesn't have these ...