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Hi,I runned into a weird problem. I followed the guideline(s) for setting up a pilot number, hunt group and attendant console user.Whenever I call the pilot number; it's allways busy.Anyone else running into this problem? Currently I assigned the "pi...

Hi ,I need to give the IP AutoAttendant access to the PSTN users dialing into my IPT system on the MGCP gateway.I have some 6 analog CO lines connected to FXO ports for PSTN connectivity. All 6 lines share a common telephone no 24780000i.e a hunt num...

HiI have 2 Grandstream ATA's which I want to communicate over LAN using Cisco 3550 Switch.But I found that neither am I able to ping those ATA's from the switch nor call using Direct IP Dialing.Please help.thanks.

Having problems getting the agent to log in, also finding a full blown document on setting up ICD Queues. Also since this is a standalone server installation, it appears some IIS components were not installed, specifically the agent desktop installat...

We have currently been experiencing dropped calls we a user answers with the phone's Handset. Headset and speaker phone answer fine. I have tried upgrading the phone load on one of the problem phones with 6.0.5, but this did not fix the issue. Do ...

I'm trying to figure out the exact process for MWI. What is the exact sequence of digits Unity sends to the CM to light a port? Does it send DN then MWI code or something else? Context... site based system... much like area codes using an * as the...

Hi, I'm doing an upgrade from 3.3(4) to 4.0(2a)Sr1. The customer currently uses TAPI on all client PC's to enable Outlook contact dialling, has anyone here created a installer package which I can use with AD Group Policies to push to client PC's?Than...

Does anyone know that this error meansThe open procedure for service DHCPServer in DLL "C\WINNT\system32\perfctrs.dll failer

Hello, I am running TCL2 on a Cisco AS5XXX gateway for the A-leg incoming call and a PGW2200 for the outgoing B-leg call. The problem occurs when outgoing call (B-leg) hangs up, it causes the A-leg call to terminate after around 5 secs, I was told it...

I don't undestand Hookflash parametr of configuration FXO Port on MGCP. How I can use it? Can I trasfer inbound (on FXO) call to this FXO by hookflash? Can make it on CCM 4.0?Forgive for my bad English !!

Hi. We were integrating CCM with Nortel Meridian using a T1/PRI circuit on a Cisco 2821 Router. At the Cisco side we use switch type dms100 and on the nortel side we use s100. We tried H323 signalling between the CCM and Cisco router but the call was...

An IPCC agent is Hearing Impaired and the volume is set to the maximum on the Cisco 7960 desk set. She still cannot hear the caller. An analog telephone set with an amplified handset has worked but the client would like to provide a 7960 to this indi...

A customer has a phone that is set to Forward All. But, he wants some designated phones to be able to call it and have it ring while it is set to Forward All. Can this be done???? This is CM 3.3.3 using 7960 and 7940 phones.

Dear all,A very strange issue with the Soft phone. On hook dialing for external number ie 9.X! doesnt work.On hook dailing Internal numbers from the same Soft phone works well. The version of CCM is 3.3.3 and the IP softphone version is 1.3.3. Rest o...

Is there a way to list phones by extension number?CCM 3.3Thanks