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Unable to login into CSM

We are using CSM3.0 with Service Pack 2.0  software for security appliance and using its features about  download the IPS signature update. It's not working now.

We have done following as a troubleshooting measure:

1. We have stop and restart the service.

2. We suspected it's due to bug and did the workaround as per following:

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCue16970"

To make matter worse, now we are not even able to login.

3. Then we have revoked all changes and restart the server but getting login error " you don't have permission to access /cwhp/LiasionServlet on this server"


4. We have tried default password combination but no result.

5. We also follow procedure "https://supportforums.cisco.com/docs/DOC-3466"

Still, there is no luck. Please suggest.