TelePresence and Video Infrastructure

We are upgrading our SX,C and EX Series codecs through TMS software Upgrade option and all the Upgrades seem to fail with HTTP 400 error code. We have been doing the TMS based upgrade for TC5 and TC6 with no issues, but facing an issue after TC7. Any...

Hello - We are running Cisco TelePresence Content Server (TCS) v5.3 on G2 Platform and find the quality of Presentation on a Live Stream is very poor. In other words we don't find the clarity and sharpness of the Presentation preserved after the TCS ...

Hello everybody, yesterday I updated two VCS-Control and two VCS-Expressway. One pair from X7.2.2 to X7.2.3 and one from X8.1 to X8.1.1. On the VCS-Control everything worked fine, but on both VCS-E update I ran into "problems":The Update cleared some...

Hi all, just configure a cisco cube. Incoming and outgoing calls working fine till now.Just facing an issue by outgoing calls. Any call will display the sip-ua registered number. Is there any possibility to send the invite with the calling extension ...

Hi, i have a cisco router 2921 with voice licence and i want to configure SIP trunk with my provider. the configuration is next:voice service voip no ip address trusted authenticate address-hiding dtmf-interworking rtp-nte allow-connections sip to si...

I've a customer who upgraded their VCS cluster from 7.2 to 8.1.1, and now 1 of the 2 expressways in the cluster is behaving oddly.The web interface of this expressway is very slow to respond.  "Every click is followed by a 1-2 minute wait".The other ...

Hi people,I have a big problem here and I don't know where I start to solve this issue.Topology: Company A has 2 building and 1 VCS that works for both building. Company B has 1 building, 1 VCS, 1 TP Server and 1 MCU CodianBoth VCS are connected thro...

Is there a way to connect to a Touch Panel 8 for remote control?The issue that I am trying to solve is that the Touch Panel may become unpaired to the C20 codec during a software upgrade and I want a way to "touch" the panel remotely to tell it to re...

The only way I have to make phone book shortcuts is to make it in the personal phone book. Users have to make several operations on the remote to reach personal phone book and some are lost in the menu tree. My question: Could i program one or more o...

Normally codecs are brought out of sleep when you grab the TRC remote---is there a way to deactivate this?I can't find an option that allows this in the web gui.I've a client that only wants the units brought out of standby when a button is actually ...

Hi guys I have a client who has just started to receive an error when trying to sign into Jabber. When clicking on 'Sign In' it hangs on 'connecting to VCS' and then receives a 'Did not receive provisioning in time'All our Jabber accounts are created...