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Amer rajai Sha'er
‎02-19-2021
Rising star
UC Pre-sale and post-sale.
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Member since ‎06-22-2009
1086
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Solutions

Sound Card for cisco UCS C-Series

Created by in Unified Computing System Discussions
08-27-2019
08-27-2019
Hello, Anyone know if cisco C-Series can have the option to add a sound card? i have a requirement f...

Re: CallGUID if call is answered by Agent

Created by in Contact Center
07-30-2019
07-30-2019
Thank you very much.Amer

Re: CallGUID if call is answered by Agent

Created by in Contact Center
07-29-2019
07-29-2019
Hello Basudev , Okay , good stuff, its becoming more clearer now. So basicly the CallGUID is only ti...

CallGUID if call is answered by Agent

Created by in Contact Center
07-29-2019
07-29-2019
Hello All, I need some help regarding CallGUID, i have UCCE 11.5 , if a call is not answered by agen...

Re: Agent going to reserve mode in finesse but not getting calls.

Created by in Contact Center
04-15-2019
04-15-2019
I am assuming you are seeing this in the log (Call.transferFailed(6165, RESOURCE_BUSY) ) the UCCX is...

Re: UCCX 11.6.2 (no ES) supervisor Team Performance Gadget not showing new agents that logged in

Created by in Contact Center
04-15-2019
04-15-2019
Install ES06

Re: CVP Call Studio- Return Call from SubDialog flow to ICM directly

Created by in Contact Center
04-15-2019
04-15-2019
May i ask what is the problem with returning back to App1?If this has no other option, the easiest s...

Re: Menu Option to Lookup Against Directory

Created by in Contact Center
04-15-2019
04-15-2019
Use Cisco Unity connection is easier and built-in. 

Re: Contact Center

Created by in Contact Center
04-15-2019
04-15-2019
To give you more details, the UCCX have a JTAPI connection to the CUCM , this is why you have rmcm u...

Favor Regarding CCX 10.6

Created by in Contact Center
04-15-2019
04-15-2019
All, If anyone have CCX10.6 running, i need export from CUIC regarding Cisco Real-time reports.I nee...

Re: upgrade uccx 10.5.1 to 11.5.1 "CAD to Finesse"

Created by in Contact Center
01-13-2019
01-13-2019
Check this out on Devnet, cisco tool to migrate from CAD to finesse:https://developer.cisco.com/docs...

Re: Whisper Announcement not working

Created by in Contact Center
01-13-2019
01-13-2019
Did you configure the DN for the whisper on the OAMP? Change the Whisper Announcement Default Dialed...

Re: Outbound API 11.6

Created by in Contact Center
09-06-2018
09-06-2018
Okay, you are completely right to be confused, however, it is not a problem:Lets talk cisco configur...

Re: calls dropping in a CSQ

Created by in Contact Center
09-06-2018
09-06-2018
MIVR Logs:https://community.cisco.com/t5/collaboration-voice-and-video/tech-tip-collecting-mivr-logs...

Re: Scheduling ICM DBA backup

Created by in Contact Center
09-06-2018
09-06-2018
Yes you can, use normal SQL scheduling like any normal SQL DB.
Public Statistics
Date Registered ‎06-22-2009 02:12 AM
Date Last Visited ‎02-19-2021 12:32 AM
Total Messages Posted 1,086
Total Helpful Votes Received 410
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