I have an Algo 8180 and a Cisco 8865, CUCM 14.5, Line group issueFor an incoming call I want the phone to ring about 2 times then both the speaker and the phone to ring until answered with audio only through the phone. While on the phone I want all o...

I am using Calabrio to record agent PCCE -calls and desktops. My current request is for a non-agent line to be recorded for all calls. I have created the hoteling user, retention plan, and work flow. I am now attempting to associate the device.The is...

Hello,I am attempting to upgrade my 11.5 Unity cluster to enable the Oauth2 for the Unified to O365 connection.I applied the cisco.enable-sha512sume-2021-signing-key-v1.0.cop.sgn to both servers. Rebooted, successfully applied.I then downloaded and i...

Hello,We are running two UCCX 12.0 servers in HA configuration. I have recently added several new agents through CUCM. Typical configuration - phone with primary number, device profile with primary and UCCX extension, added to JTAPI and RMCM, profile...

I am having an issue with a single client. Win 10 corporate load. When onsite either on wireless or hardwired CIPC client loads, no issues. When client is offsite connected through VPN the CIPC client does not fully load, you get a greyed out/larger ...