About jeremiah.cox2

jeremiah.cox2 · 05-10-2024

I am using Calabrio to record agent PCCE -calls and desktops. My current request is for a non-agent line to be recorded for all calls. I have created the hoteling user, retention plan, and work flow. I am now attempting to associate the device.The is...

jeremiah.cox2 · 02-06-2023

Hello,I am attempting to upgrade my 11.5 Unity cluster to enable the Oauth2 for the Unified to O365 connection.I applied the cisco.enable-sha512sume-2021-signing-key-v1.0.cop.sgn to both servers. Rebooted, successfully applied.I then downloaded and i...

jeremiah.cox2 · 08-02-2022

Hello,We are running two UCCX 12.0 servers in HA configuration. I have recently added several new agents through CUCM. Typical configuration - phone with primary number, device profile with primary and UCCX extension, added to JTAPI and RMCM, profile...

jeremiah.cox2 · 07-15-2022

I am having an issue with a single client. Win 10 corporate load. When onsite either on wireless or hardwired CIPC client loads, no issues. When client is offsite connected through VPN the CIPC client does not fully load, you get a greyed out/larger ...

jeremiah.cox2 · 03-09-2022

I am trying to make outbound calls through my ISR4331 with CUCM 12.5. This site is set the same as the rest all of which work. However this one is not stripping off the "7" CUCM designates for outside line. Internal 4-digit dialing works fine. Below ...

jeremiah.cox2 · 05-16-2024

Thank you for the input. My issue was I did not have the top tenant assigned under the Associated Groups and Teams. Now I see the device assoications.

jeremiah.cox2 · 05-13-2024

Thank you Bill,The line I want to record is not part of ACD with no agent. It is a phone used by inbound ambulances to coordinate Emergency Room resources. These conversations have to be recorded and stored for 8 years. I want to record all phone cal...

jeremiah.cox2 · 05-10-2024

I had success in temporarily rolling the system date back on the controller as the certificate on the AP was expired. Spent several hours on with TAC before we discovered this. NTP will adjust the date/time on next poll though so as soon as that AP l...

jeremiah.cox2 · 08-03-2022

One of the three agents is off today so I now have access to the account.I can successfully sign into both the pub and sub with the account. The difference I noticed is that when I sign into the sub I do not see the account listed under the "Agent Te...

jeremiah.cox2 · 08-03-2022

Per their manager, all three agents are using the Subsriber Finesse login. I have requested access to one of the three accounts for testing.

Member Since	‎05-04-2015 11:07 AM
Date Last Visited	‎05-16-2024 05:50 PM
Posts	21
Total Helpful Votes Received	171

User Statistics

User Activity

Calabrio - Device Associations

Unity 11.5 SU3 to SU11 Switch-Version Issue

UCCX 12.0 HA - Agents not Showing on Sub

CIPC Client not Loading

ISR4331 Digit Stripping

Re: Calabrio - Device Associations

Re: Calabrio - Device Associations

Re: AP not joining Controller

Re: UCCX 12.0 HA - Agents not Showing on Sub

Re: UCCX 12.0 HA - Agents not Showing on Sub