I think I see the issue.  I have NAT-T enabled under the Crypto maps, but not under the IKE parameters setting.  I will schedule with the customer and let you know if that fixes it.   Thanks ... View more

I figured that I would respond as I now have this working on my side.  These are the steps I had to take. 1) Download and install the Informix ODBC driver - http://www.ciscounitytools.com/Applications/CxN/InformixODBC/InformixODBC.html 2) Setup an ODBC connection to the IPCC Informix server - http://amrgaber.wordpress.com/2011/02/24/create-an-odbc-connection-to-connect-to-cisco-uccx-server/ 3) Setup the ASP page as follows: <% @LANGUAGE = VBScript %> <% Option Explicit Response.Expires = 0 Dim objCN, objRS, objAS, strsql, strAgent1, queuedcalls, lastupdate, strArray, oldinqueue Const queuelimit = 2 Const oldinqueuelimit = "0:02:00" Const RefreshTime = 120 Response.AddHeader "Refresh", RefreshTime %> IPCC Queue Information CSQ Name     Logged In Agents     Available Agents     Talking Agents     Calls In Queue     Oldest In Queue     Calls Handled     Total Calls     Calls Abandoned     Longest Wait Time <% Set objCN = Server.CreateObject("ADODB.Connection") objCN.Open "UCCX" strsql = "SELECT CSQName, loggedInAgents, availableAgents, talkingAgents, callsWaiting, convoldestContact, callsHandled, totalCalls, callsAbandoned, convLongestWaitDuration, endDateTime FROM RtCSQsSummary WHERE CSQName = 'LOGV_SUPPORT_CSQ' " strAgent1 = "SELECT x.resourceName, x.resourceType, t.eventType, t.reasonCode, x.resourceGroupID, x.datetime FROM (SELECT t1.resourceID, t1.resourceType, t1.resourceName, t1.resourceGroupID, MAX(t2.eventDateTime) AS datetime FROM Resource AS t1 INNER JOIN AgentStateDetail AS t2 ON t2.agentID = t1.resourceID and t1.dateInactive is null GROUP BY t1.resourceID, t1.resourceType, t1.resourceName, t1.resourceGroupID ) AS x INNER JOIN AgentStateDetail AS t ON t.agentID = x.resourceID AND t.eventDateTime = x.datetime WHERE x.resourceGroupID = 1 ORDER BY x.resourceName" Set objRS = objCN.Execute(strsql) While Not objRS.EOF Response.Write " " & objRS("CSQName") & " " Response.Write " " & objRS("loggedInAgents") & " " Response.Write " " & objRS("availableAgents") & " " Response.Write " " & objRS("talkingAgents") & " " queuedcalls = objRS("callsWaiting") If queuedcalls > queuelimit Then   Response.Write " " & queuedcalls & " " Else   Response.Write " " & queuedcalls & " " End If ' Response.Write " " & objRS("convoldestContact") & " " oldinqueue = objRS("convoldestContact") If oldinqueue > oldinqueuelimit Then   Response.Write " " & oldinqueue & " " Else   Response.Write " " & oldinqueue & " " End If Response.Write " " & objRS("callsHandled") & " " Response.Write " " & objRS("totalCalls") & " " Response.Write " " & objRS("callsAbandoned") & " " Response.Write " " & objRS("convLongestWaitDuration") & " " & " " & VbCrLf lastupdate = objRS("endDateTime") objRS.MoveNext Wend %> Agent     Status     Last Change <% Set objAS = objCN.Execute(strAgent1) While Not objAS.EOF Response.Write " " & objAS("resourceName") & " " If objAS("eventtype") = "1" Then Response.Write " Logged In " ElseIf objAS("eventtype") = "2" Then Response.Write " Not Ready " ElseIf objAS("eventtype") = "3" Then Response.Write " Ready " ElseIf objAS("eventtype") = "4" Then Response.Write " Call Queued " ElseIf objAS("eventtype") = "5" Then Response.Write " On Call " ElseIf objAS("eventtype") = "6" Then Response.Write " Working "  ElseIf objAS("eventtype") = "7" Then   Response.Write " Logged Out "  End If Response.Write " " & DATEADD("h",-6,objAS("datetime")) & " " & " " & VbCrLf objAS.MoveNext Wend objRS.Close objCN.Close Set objCN = Nothing Set objRS = Nothing ' The string returned in endDateTime is of the form "MM/DD/YYYY HH:MM:SS [AM/PM]" ' Extract just the time and the AM/PM indicator strArray = split(lastupdate," ") lastupdate = strArray(1) & " " & strArray(2) %> This page will update every <%= RefreshTime %> seconds (Last updated: <%= lastupdate %>) The last Response.Write during the Agent information is subtracting 6 hours from the time that appears in the database to show the correct CST time.  The database appears to be writing time in UTC.  UCCX is the name of the ODBC connection that I created.  There is also a line referring to x.resourceGroupID = 1.  1 is the GroupID for one of the call centers we have at this location, I just change that to correspond to the correct call center.   This is a heavily modified version of another wallboard that I found on the forums, unfortunately I do not know who wrote the original information.  I hope that this helps someone else, I spent a lot of time trying to get this working when we upgraded from 7.x to 8.5. ... View more