I want to build a Finesse gadget that sends data to an API, this API needs a 256 character unique ID I receive when the call first arrives to Cisco. The format is generally something like this f34bc05d-5ea5-4091-adc7-67a03e1234f9 however the document...
Anyone created a custom CCX report to provide agent level details around preview campaigns? I've not looked at the documentation yet, but hoping someone has done this before and can confirm if it's possible. I am looking to create a report that has a...
Anyone gotten dial time to be respected by CCX 12.5? Here's what I'm sending to the campaign:
Account Number, First Name, Last Name ,Phone1, Phone2, Dial Time
500QAE,Other,Agent,5551235555,,16:01
But the call is sent to the agent immediately. I u...
I've used Lumenvox with no problems in previous lives, but this is the first time with UCCX 12.x and I just can't get it work. Anyone out there have this working?
david
I have a customer that has both an 11.x and 12.x CCE instance. We finally got everyone off the 11.x, but we don't want to get rid of the data just yet. My thinking is to leave a single AW/HDS behind and add a data source to the 12.x CUIC. However, wh...
I've never seen Cisco address any limitations on parsing an XML file, though I've never seen anything bigger than a 100 entries. There's only one way to find out though. Please report back, I know this kind of thing comes up ever few years and we've...
Oh man you're in a weird spot. I am pretty confident that IP IVR went end of sale a few years ago, so in theory they don't "make it" anymore. So I don't think you'll be able to get licenses for it. So my assumption is that you have to pay for full UC...
I think this is what you're looking for.
SELECT DISTINCT CT.CallTypeID AS CallTypeID, DN.DialedNumberString AS DialedNumber
FROM Call_Type CT
JOIN Dialed_Number_Map DNM ON DNM.CallTypeID = CT.CallTypeID
JOIN Dialed_Number DN ON DN.DialedNumberID = ...
I am not sure I follow your question. Finesse is using JS just like any other website would. In your case JS would hit some API (pause/resume) and then depending on response update the UI.
david