About Oliver Holton

Oliver Holton · 06-06-2021

Hi, I have a few Room kit Pro's with a Projector screen at the front with a Quad Camera next to it and a reference screen at the back of the room with a P60, the Codec has been placed in Class room mode. See https://help.webex.com/en-us/n4522teb/Set-...

Oliver Holton · 07-25-2020

I having issues using SFTP when trying to install some firmware on CUCM (System version: 11.5.1.18900-97). Every time I enter the remote server details it gives me the error "The user name or password is not valid." this is either from the CLI of GUI...

Oliver Holton · 04-09-2019

Hi Team,We are running Jabber 12.1 for windows and I'm trying to change the default Call (When you double click on a contact) to be their SIP URI rather than the contact's phone number. Has anyone managed to get this working? Can you offer any advice...

Oliver Holton · 03-29-2017

Hi, I have recently upgraded to UCCX and CUCI to Version 11.5(1) Build 11.5.1.10000.61 ES01 Now the XLS exports of my scheduled reports are showing in US (mm/dd/yyyy) date format and this is causing a lot of problems as we are located in Australia ...

Oliver Holton · 03-20-2017

Hello, I would like some advice on how the Post call Treatment and the end call button function within Finesse 11.5. Back in CAD you could set an enterprise call value when an agent pressed the Hangup/blind transfer button and you could report on th...

Oliver Holton · 05-29-2022

I ended up making my own solution for this, its not pretty but it works. See attached Let me know your thoughts.

Oliver Holton · 08-26-2020

Hi Nithin, Thanks for the advice. It ended up looking like a windows firewall blocking SFTP, which I don't have access to change. But now someone else is having the issue it makes me think it might not have been and maybe a bug with the latest versio...

Oliver Holton · 12-10-2018

Hi Ranger, I was experiencing the same error code and it turned out that the wrong SIP profile was selected on the phone. Changing to "Standard SIP Profile" fix the issues for me. Hope this helps. Cheers Oliver

Oliver Holton · 03-19-2017

Hi Deepak, Just wanted to thank for pointing me to the logs. Within the Webservices, i found the below events: I found that "cti_message_id=14" the agent had press the end call button to trigger the Post call treatment and "cti_message_id=30" was i...

Oliver Holton · 03-16-2017

HI Deepak, Thanks for the quick response. Are you talking about the logs located at https://ipaddress:8445/finesse/logs/desktop/ I am willing to spend the time going over the logs if I know what to look for. Your advice would be much appreciated. ...

Member Since	‎07-24-2013 11:38 PM
Date Last Visited	‎08-26-2026 05:03 AM
Posts	22
Total Helpful Votes Received	25

User Statistics

User Activity

Room Kit Pro - Briefing Main Macro?

SFTP - The user name or password is not valid.

Jabber - Default Call to SIP URI

Cisco Unified Intelligence Center - Date format

Finesse - End call button

Re: Room Kit Pro - Briefing Main Macro?

Re: SFTP - The user name or password is not valid.

Re: Jabber for windows: Error CJ:2100:2 - Connection to Phone Service failed

Hi Deepak,

HI Deepak,