cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
7527
Views
20
Helpful
11
Replies

SFTP - The user name or password is not valid.

Oliver Holton
Beginner
Beginner

I having issues using SFTP when trying to install some firmware on CUCM (System version: 11.5.1.18900-97).

 

Every time I enter the remote server details it gives me the error "The user name or password is not valid." this is either from the CLI of GUI. 

I know the user name and password are correct as I have another job running on the CDR Management page using the same server details and this login works perfectly and backups are working as well.

 

I've tried a few tests from the CLI:

admin:utils network connectivity xxx.xxx.xxx.xxx

"Test failed with 10: Unknown hostname"

 

admin:utils network traceroute xxx.xxx.xxx.xxx

one hope with the FQDN and IP

 

admin:utils network connectivity xxx.xxx.xxx.xxx 22

"Connection to xxx.xxx.xxx.xxx 22 port [tcp/ssh] succeeded!"

admin:utils network ping xxx.xxx.xxx.xxx  

4 packets transmitted, 4 received, 0% packet loss, time 3002ms
rtt min/avg/max/mdev = 0.362/0.643/0.844/0.180 ms

 

I'm at a loss on what to do here.

 

Any advice would be very helpful. 

1 Accepted Solution

Accepted Solutions

Nithin Eluvathingal
VIP Mentor VIP Mentor
VIP Mentor

so you are using the same SFTP server build for CDR for copying  the firmware. which protocol does CDR use, normally most of the third party software use ftp and what option you selected on install/upgrade page,   FTP or SFTP?.

 

Below is a free software which we use for firmware upgrade's. steps mentioned below. you can have a try.

 

1.JPG2.JPG3.JPG4.JPG5.JPG6.JPG7.JPG



Response Signature


View solution in original post

11 Replies 11

Nithin Eluvathingal
VIP Mentor VIP Mentor
VIP Mentor

so you are using the same SFTP server build for CDR for copying  the firmware. which protocol does CDR use, normally most of the third party software use ftp and what option you selected on install/upgrade page,   FTP or SFTP?.

 

Below is a free software which we use for firmware upgrade's. steps mentioned below. you can have a try.

 

1.JPG2.JPG3.JPG4.JPG5.JPG6.JPG7.JPG



Response Signature


Hi Nithin,

 

Thanks for the advice. It ended up looking like a windows firewall blocking SFTP, which I don't have access to change. But now someone else is having the issue it makes me think it might not have been and maybe a bug with the latest version. 

 

I was using Solarwinds SFTP and tried freeFTPd with just FTP enabled and that did the job. 

 

 

 

Thanks Again

Roger Kallberg
VIP Expert VIP Expert
VIP Expert

Have you verified your credentials with a SFTP client, like FileZilla or any other preferred software? Test with both protocols, SFTP and FTP, if you’re server software supports it.



Response Signature


Maren Mahoney
VIP Advocate VIP Advocate
VIP Advocate

Is it possible that it is a folder-level permissions issue on the storage system? What I mean is, if you are transferring CDRs to a storage area you would need to give the folder in which the CDRs are being stored read/write permissions for the credentials you are using. I would assume that the upgrade file you have on the storage system is in a different folder than where you store CDRs. Do the credentials you are using have permissions to that folder?

Maren

What are you using as an SFTP server? There are only three supported options: OpenSSH, CYGWIN (ie OpenSSH on Windows), or TitanFTP.
FreeFTPd has a long-standing issue with files larger, I believe, than a gigabyte. CDR will be small CSV files but firmware - especially a full device pack or video endpoint models - can easily exceed that.

We’re using SolarWind SFTP server, it never given us any problems ever, even if it’s not on the list of “supported” list of SFTP server softwares.



Response Signature


yossid001
Beginner
Beginner

Hi 

 

i have the same issue (after upgrade to 11.5.1.18900-97) , do you find solution to this problem ?

 

thanks 

Yossi 

Hobbitstrong10
Beginner
Beginner

I also just discovered this same issue on build 11.5.1.18900-97.  I've used FreeFTPd for years with no issue to update software on cucm and now it won't let me use SFTP. Must be a bug.

Adam Pawlowski
Advisor
Advisor

This is the error message it gives you when there is an issue with ciphers or actually making the connection to the far end. If you're running in FIPS mode or you're using some ancient daemon on the other end then this can happen when things don't line up.

krizvite
Beginner
Beginner

We had the same issue with freeftpd after upgrade to 11.5su8. SolarWinds works fine even in the 11.5SU8 version

 

FreeFtp is not a Cisco recommended. But it works in most cases. 

Globalscape, Cygwin, Open SSH and Titan are tested and recommended. 

 

 



Response Signature


Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Recognize Your Peers