Voice Systems and Accessories - Small Business

Has anyone had any issues with the B-ACD not waiting for the 'No Answer Forward in x Seconds' timeout?  My B-ACD seems to try the group ONCE and then forwards the call to the 'No Answer forward number'.  This happens with or without phone logged into...

Hello All I do not normally find myself asking questions but I am new with the BE6K. I have installed prime collaboration. Added CUCM,CUC,CUPS as devices. I have added the name and the IP to a media server capability of Unified CM. I have then u...

Hello, I need to know how to turn off the instant message function of the Call Connector software. I want to keep the other functions, just remove IM from the clients.Thanks,Brett

Hello all, I have a huge issue here, and I can't determine if the fault is on my end, or on the outside receptionist end. When you dial our main line, my UC320 transfers to an external phone receptionist.  When she transfers the call to one of our us...

Hi All, Upon configuring some additional exts. this morning for testing purposes as part of our new VLAN Telephony roll out, we created a few extensions for administrative purposes ranging 800-9. However upon doing this, we have now been made aware o...

I am thinking I have a  Brick SPA122 Unit....The phone works fine when connected to the unit, it provides all the info it is supposed to, including the two IP addresses of the Unit.However, when I connect the Blue Internet Jack of the Unit to an Ethe...

I've searched everywhere and can not find anyone with the same problem, so I'm thinking I'm missing something, but can't figure it out.I'm having a problem with the B-ACD not waiting for the 'No Answer Forward in x Seconds' or the Retry number in x S...

We've got a 3CX Voip server with our SPA514g phones. Is it possible to change the ringtones for external calls on these phones? If so, how can I do it?

Hi, is it possible to set distinctive ring tones on the DECT handset via ALERT-INFO? It seems like the description in the admin guide is only valid for PSTN. Axel

I have CUCM 9.1 and 9971 firmware version 9.4.1.9 with 2 CKEM 36 button expanders.The expanders are configured as BLF and used by receptionists. The BLF lights do not function at all. So, the receptionists can't tell if someone is on the phone to tra...

How can I turn off the Instant Message functions of the Call Connector? We want to continue with the other functions but don't want users to be able to IM.

In Cisco Real Time Monitoring Tool, you can view the BandwidthAvailable and BandwidthMaximum for a Location.These don't really help me with understanding how much bandwidth is used, especially if Audio bandwidge limit is set to Unlimited.Can Cisco pl...

Dear colleagues, I have a link between  SPA3102 and SPA 2102. SPA 3102 is connected to PSTN line and  SPA 2102 is connected to SPA 3102 via ethernet. Analogue phone in DTMF  mode is connected to SPA 2102. The problem is after tearing down the call an...

Hi,We have setup an office IP pBX system, the phones being used are SPA303, SPA504, and SPA232D/ SPA302D.whenever we call the extension configured on SPA232D/ SPA302D, we could just hear 1/2 ring then silence on the phone that was used to call the SP...