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Cisco Finesse shows CALL NOT ANSWERED automatically

Hello everyone, hopefully someone can help understand this problem: Detail: When Service Desk agents are set to the "READY" state, they immediately transition to the "RESERVED" state and then automatically to the "CALL NOT ANSWERED" state. Normally t...

Resolved! IP Directed-Broadcast not working

Hello,I have an isolated "island" network used for controlling machine equipment.  The software uses directed broadcast packets to discover and solicit responses from hosts on other subnets.  Because of the nature of the software and network, we enab...

Grux22 by • Level 1
  • 96 Views
  • 3 replies
  • 0 Helpful votes

ESA Arabic subject in Common Event Format (CEF) Logs

Hi all,I’m encountering an issue with CEF logs when receiving emails that have Arabic characters in the subject line. The subject appears as UTF-8 encoded text rather than displaying the characters correctly.Has anyone else experienced this issue, an...

O H by • Level 1
  • 1 Views
  • 0 replies
  • 0 Helpful votes

Unable to add contacts

Hello.  I am trying to add contacts to the new WebEx app since what I am currently using is going away.  First, has anyone been able to import their current contact list?  Second, does anyone else get an edit that the contact cannot be saved?  Trying...

is public to public NAT possible?

I have traffic flow like shown below -A Microsoft public IP > a public IP on our DMZ firewall on prem > NAT > an private IP on prem.Is it possible to configure FW to forward traffic as shown below?A Microsoft public IP > a public IP on our DMZ firewa...

tachyon05 by • Level 1
  • 109 Views
  • 3 replies
  • 1 Helpful votes

FTD 1010 ACP with manual URL not blocking

Hello, community!I'm using FTD1010 managed by FDM with latest FW 7.4.2-172. I'm getting unexpected behavior with the box, that passes traffic however it should not do so.I configured 2 rules with logging:I configured SSL Decryption to match this traf...

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